Dunkin' — Restaurant in Town of Vestal

This Dunkin' Donuts experience was incredibly disappointing. While on a university tour with a friend, I found myself standing in line at what I can only describe as one of the worst Dunkin' Donuts establishments I've ever visited.

As I patiently waited in line, I observed a fellow student ahead of me attempting to pay for their order. However, it quickly became evident that there was an issue with the card machine that hadn't been addressed. Despite the situation being out of the customer's control, the cashier and their colleague responded with an unacceptable lack of professionalism.

Instead of handling the situation with courtesy and understanding, they resorted to yelling at the student, displaying a shocking disregard for basic manners and customer service principles.

Overall, this experience left a sour taste in my mouth and significantly detracted from what should have been a pleasant visit to...

The customer service at this location is absolutely appalling. We place an order almost daily, while at work. Today we were told the systems were down so they couldn't make any food for us. Understanding system issues, we inquired how to recieve a refund on our order, since we paid on the app. The employee lost her mind. She started clapping and saying "I. Am. Not. The. One" while yelling aggressively for us to get out. This display was absolutely uncalled for and completely unacceptable. This experience was beyond mind-blowing. If we aren't getting our product, we simply want a refund. Order number...

While Dunkin’ Donuts may not have fully reached the pinnacle of exceptional service, my recent experience demonstrated a promising step in the right direction. The improvements observed in atmosphere, service efficiency, attentiveness, and cleanliness signal a positive transformation underway. However, there is still work to be done, particularly in ensuring consistency in product quality. With continued efforts and dedication from the staff, I am optimistic about the potential for further enhancements that will ultimately elevate the customer experience at...