Einstein Bros. Bagels — Restaurant in Town of Vestal

I come here more often because the staff in Glenn G. Bartle Cafe are rude. At least here, I can usually grab a seat, a bagel or sandwich, and a coffee. So.. last time I was here, I was waiting for my bagel; my coffee was ready. Well, while trying to move something out of the way, my coffee spilled. It spilled while I was holding it, so I still had plenty. But I asked if I could have it poured into a new cup and lid because this cup was now bent out of shape and I also asked for a bunch of paper towels to clean up my mess.

The response I got was an inquisition. Despite offering to clean up everything, like no problem, I spilled it, they’re like well.. what happened with the cup? Why do you need a different cup? Like, I’m not asking for a new coffee or anything extra aside from a cup to pour in what I already have, can we not make this a bigger deal?! Do you think the other students would’ve bothered to offer to clean it up? Do you think I need to listen to the one lady assure the other lady there was nothing wrong with the coffee cup, she closed it herself? I actually don’t and they could really use some additional training if they don’t understand they should accommodate their customers. They can take themselves over to a Starbucks and see what that kind of customer service looks like. Also, don’t buy the Propel water, it’s just juice, full of artificial sweeteners that leave a terrible taste...

I ordered off the app so I could save time, i went there when there was about 1 minute left according to the app but when i got there and showed them my order, it not only was not done but i had to wait almost 30 more minutes for it to be done. I literally ordered one sandwhich so I don't understand why it took so long especially when the store was not even that busy. i was so frustated i started silently sobbing. when i finally got my order, the employee only said a simple sorry and that just made me even more upset so when I left I just could not stop crying. I have never been so upset and it is first time writing a review congratulations you guys made such a big...

Always packed bc it's a tiny building. This is the second time they've gotten my order wrong, and I don't even want to go back because it's so so crowded and would take too much time. Ordered a bacon egg and cheese and got only egg and cheese which cost me ~5$. Next time I'm going to dunkin or subway off campus, this place isn't worth its...