Dunkin' — Restaurant in Tracy

Dunkin' donuts is dunkin' donuts so I don't have any complaints or ravs about food or service. I was disappointed by the bathroom situation

It's a real turn off to see a pool of urine pee on floor where my feet are going to be as I sit down to use the bathroom.

I don't understand how or why people have such a hard time pissing INTO the giant bowl. Whether sitting or standing it really shouldn't be that difficult. How it ends up all over the toilet seat and floor is a mystery. The gentle word of advice for my fellow humans who have to pull it out in order to use the bathroom If you cannot get it in the hole then just sit down it's okay it doesn't make you any less of a man and it's much better than having you stand there and pissing all over the seat in floor. And if you do piss on the seat or on the floor please wipe it up it's so disgusting. And when I think about the employees who come into use the bathroom and wash their hands standing in that pool of piss and then walking all over the kitchen that I just purchased donuts from it's really disgusting and makes me not want to return. And for women who also have for some God forsake reason not been able to pee in the actual toilet but also end up pissing on the seat please clean up after yourselves It's so gross when you leave it there. And for the staff who work at these places you know periodically more than just once a day please go into the bathroom make sure there's toilet paper toilet seat covers that the sink is not totally disgusting like this one kind of was and make sure that there's not piss on the floor and all over the seat. It also looks like somebody had a major poo explosion inside the bowl and it didn't quite get flushed down well enough and was kind of sticking to the inside of the bowl which is also...

It was my 2nd time going to this Dunkin’ Donuts in Tracy my first experience going inside wasn’t that great! Me and my friend ordered are drinks. While we were waiting for are drinks I had to use the restroom really bad!! Someone was in the restroom so I waited and we got are drinks . while I was waiting , I still had to use the restroom. I already seen the person come out , I was watching the restroom cause that’s how much I had to go. I asked once again and I also let them know I seen the person come out they just pretend to look for the keys and totally ignored me and started doing something else while I’m waiting for there response some other guy I believed that worked there he had a white shirt so I didn’t know if he worked there or not but he had some keys to the bathroom and he found the keys inside the bathroom. I finally went to the restroom and we left Dunkin’ Donuts my friend before getting inside the car tried her drink and she HAD to take it back. We took her drink back and she just wanted it to get replaced but the guy charged her for a whole different drink like she got charged twice for a different drink that she wanted to get replaced just replaced because she wasn’t satisfied with her drink it was really really sweet honestly I tried it myself and I couldn’t even take it! Wat kind of place is this when ur customer isn’t satisfied you should do your best for them to have a good experience. The workers were hella bitter no smiles I didn’t feel no good vibes in this place . I CANT ever go back!! I came all the way from Stockton if I would of known this was gonna happen I would of just went to Starbucks across the street like usual . BAD EXPERIENCE EVER I WILL NEVER BE BACK...

Lead/manager/supervisor (i assume this because she was the only one in a blue top) was in the middle of fulfilling the order for the person before me, when she paused what she was doing to inform the attendant (black top, same as everyone else in the store), who left me standing at the cash register to fulfill an online order, that she should never leave a customer standing at the til to fulfill an online order. There were 5 customers waiting to place orders. Black top ignores her and keeps doing what she was doing. After completing the order she was already working on, manager comes to me and takes my order. The customers, we all witnessed this obvious disregard of a direct order (which I thought was actually respectful and meant to teach/train the black top), and the tense environment it created. Funny enough, the owner(s) were there and seemed completely oblivious to the fact that there was a line building up and no one tending to it. My advice to Ms. Blue top, assert yourself sis. If it means stopping everything to have a quick chat with Ms. Black top in the back, do that. Leadership skills are acquired and developed. Otherwise, you won't gain the skill set you'll need to move on to bigger and better leadership roles. Other than that, their cup of ice and sour cream donut (took 10 mins to get this order) were hittin',...