Manhattan Bagel — Restaurant in Tredyffrin Township

I will never visit this location again until the manager is fired and replaced. I have given him and his leadership team ample opportunity to respond to my customer service concerns at this location but they have fallen short in a spectacularly awful manner. I continue to witness poor customer service to this day.

I really want to like this place. I do. But I cannot bring myself to patronize an establishment that frankly doesn't value its customer base and treats them so poorly.

Let me recount a recent experience:

In mid-May, I asked to add turkey sausage to a bagel but the manager told me his computer system didn't support such a request. I asked if I could simply pay him extra, but he wouldn't budge. Fine, I said. I enjoyed my sandwich minus the turkey sausage. I had previously ordered such a sandwich with said turkey sausage but it seems that it wasn't meant to be this time around.

On my way back home, I decided that I would lodge a complaint with the corporate office. Which I did. I got a call about two weeks later from the manager who informed me that there was a "new guy" at the register who simply didn't understand the computer system. He invited me to come back for a free sandwich, which I gladly accepted. I had high hopes that things were getting better.

Just today, I stopped in to cash in on the offer he made. The "new guy" in fact wasn't new at all. It was the same person (the manager) who had taken my order in May. What a liar and a con! I wasn't born yesterday, man! I was on to his game.

I got in line. There was a customer in front of me having a somewhat heated conversation with this same manager. It seemed that the customer's 20% off coupon wasn't valid on his order since he didn't order a salmon bagel. I later saw the coupon myself; nothing there mentioned a salmon bagel or any similar restriction.

I ordered and then stepped aside to inquire about this customer's predicament while my sandwich was being made. Sure enough, after our conversation, the manager pulls me aside to explain his side of the story. It wouldn't have been so bad if the manager simply used facts and took ownership of the situation. Alas, he decided to berate the customer and explained that the customer complains all the time. He even went so far as telling me that he had no control over the situation, which was obviously false.

So, in summary, if you want to patronize a place run by a man who lies, refuses to take valid coupons, and treats his customers like garbage, please be sure to visit this Manhattan Bagel location. Otherwise, I suggest that you go elsewhere in search of your...

I wish I could place 0 stars. This is my first time in this establishment and will be my last. Service was horrendous from the man I believe to be the manager since he wore a collared shirt. The two cook ladies at least smiled at me, as opposed to him that I guess doesn’t know what a smile is. The guest in front of me was treated poorly by the manager, making him seem like he was stupid for forgetting to chose one more bagel to complete his order. The guest asked for something and the manager told him that it was in his bag, which it wasn’t. The guest had to show him it wasn’t in the bag, and then the manager followed to ask me to pass it to the guest instead of coming around into the dining room to hand it to the guest and apologize. I wanted to leave just because of that, but having my hungry family with me decided to stay. When it was our turn to order, not once did the manager seem happy to take our order, or even speak to us properly. Being our first time, he seemed annoyed at the fact that we didn’t know what or how to order. He constantly rolled his eyes and treated us poorly. When we finally got our food, it was dry and not pleasant. The entire time I watched the manager walk around, “rearranging” items and throwing stuff around, not once coming out to see if we were doing okay. Never did he say “thank you” or any kind of nice words. I have been in the restaurant industry for a long time and never have I seen such poor customer service. I would suggest going to a fast food establishment for breakfast before ever suggesting coming here. 0 stars and two thumbs down. I hope that the owners care enough to contact me like I would do...

Tuesday March 26th 2019. The guy running the show is a JERK. Period. I’ve met some really bad customer service people in my life and this dude is in top 5 worst. Haven’t been to this store in years. I asked for a bacon egg and cheese. Before I could finish my sentence he said ‘you’re going to have to wait.’ I said ‘I’m in no rush’ Most employees on a bad day would say hello or good morning or something. Your bothering this guy for sure. ‘What do you want’ he says. ‘Fried egg and cheese plain bagel’. He says ‘we only have 1 kind of egg’. ‘I realize could you NOT scramble it’. I said ‘do you not want to do this’.... Shocked at this guys horrible attitude, the guy on the grill say ‘no problem’. Only sane guy there. Fast forward 4 mins he hands order to another guy waiting for his bagel he Says ‘a$$h0le’ as he turns around. What.... yes he called the guy who he was handing the food too an A$$h0le 1 minute later he hands me my order and throws it across the counter. I politely say ‘thank you’. If your looking for a feel good breakfast experience in...