Dunkin' — Restaurant in Troy

I would say 3/5 times I go to this location, my order is wrong in some way, shape, or form (and this is being generous). I will be missing/incorrect food items, drinks will be made wrong, etc. I understand mistakes happen but, it’s more often than not & there is never any kind of apology - they act annoyed. I try to avoid the location because of this, but it is only 2 minutes from my place, so often is the most convenient. Yesterday they did not have the food item I had ordered, and did not inform me of this until after I had already paid for said item. A refund was issued, but again, no apology & it was just another strike. Today, I was refused food because “ovens were down for the night”. I was told this at 5:26 PM… they close at 7 PM. As a Dunkin employee myself, turning ovens off over an hour and a half before closing time is absolutely ridiculous. Going forward I will be choosing to spend my money at one of the numerous other Dunkin locations in the area, and I suggest...

Terrible experience.

I ordered a latte and my regular order (Large, hot coffee with cream and 2 sugars - the only beverage I ever order for myself.)

Drive to the window. Worker gives me a small iced latte. I tell him we wanted hot. We did not specify, but he also didn't ask. He sighed heavily and went off to remake the latte. He came back with a small latte and a small coffee (both hot). I told him that I ordered a large coffee. He said that I didn't, to stop lying, and why was I being like this? My passenger acknowledged that she heard me order a large coffee and he sneered and started complaining about us not knowing what we were doing and making his life harder.

I drove off without my order. Abusive behavior is not why I go to Dunkin.

There were no other customers there, there were no customers that left immediately before us. I suspect he was angry that we interrupted his break time.

I won't be patronizing this...

REPEAT THE ORDER BACK TO THE CUSTOMER!!!!!!!!!!!!!!!! I GET IGNORED WHEN I ASK FOR LESS ICE THERE IS TOO MUCH PRESSURE AT THE DRIVE THROUGH WINDOW TO BE QUICK, NOT ALLOWING ME TO INSPECT MY ORDER. LESS ICE DOES NOT MEAN FILL THE CUP UP WITH ICE. LIFE IS TOO EXPENSIVE TO NOT GET WHAT IM ASKING FOR. I ASKED FOR THE $6 MEAL DEAL AND WANTED A BAGEL, I WAS GIVEN A CROISSANT!!! REPEAT THE ORDER BACK TO THE CUSTOMER AND DO IT RIGHT THE FIRST TIME!!!!!! IM GOING SOMEWHERE ELSE!!!!!!

IM TRYING TO CALL AND FILE A COMPLAINT BUT NOBODY IS ANSWERING THE PHONE. IVE TRIED 5 TIMES, THIS IS WHY IM WRITING...