Trumbull Pizza Company — Restaurant in Trumbull

Been here several times with the family only once or twice have we had a questionable experience. Last night we called in an order for pickup, very simple order, 3 pizzas, all thin crust. The girl who answered the phone was rude, seemed very confused, as the order had to be repeated several times. She said approximately 30 minutes wait. We go to pickup and as we said our name for the order, the girl at the counter looked puzzled and asked the employees at the oven if the order went through. One employee sarcastically asked "Are you sure you called here?" .. We order from here often, so we didnt make a mistake.

They apologized and made the 3 pizzas, "only takes 6 minutes!" .. the pizzas were done 10 minutes later and we were out the door. We got home to find 2 of the 3 pizzas overcooked with burnt crusts, and the hot oil pizza had way too much hot oil on it. Not a pleasant experience this time around.

We were dumbfounded as to why this place has bad reviews, last night told us a great story of why. We usually order from there at least once a week. We'll most likely be ordering elsewhere...

I was one of the first people to get regular every day and take out and from this restaurant when it opened. I built a relationship with them and since then they have been getting nothing but better lately their food has been so exquisitely incredibly good I must say it’s come so far from the beginning I shouldn’t say that because in the beginning it was excellent but it is so much better now that I’m almost dumbfounded! The last time I ate a REAL Italian meal this AMAZING was in New York City!! The closest I can compare this place to which is a big difference and a huge comparison but I’m gonna be honest and I’ve been there and I doubt 85% of the people that read this review even know of the place but RAO’s !!! - and if you know what I’m talking about then you know what that is and what I’m comparing Trumbull Pizza Co. companies food too!!!!! That’s how good it is. Period!!!! Absolutely the BEST ITALIAN FOOD IN THIS VICINITY!!❤️TRUMBULL PIZZA CO YOU GUYS ARE THE BEST BAR NONE !!!! 2025 Update -Long story short they’ve...

DO NOT HAND YOUR CREDIT CARD TO CASHIER!

If you are paying with a physical card do not hand it to cashier, or let them take it from you. I held my card above the chip reader on the counter and asked if it was ready for me to tap and the cashier said no and before I knew what was happening he took the card from me and swiped it in the swiper on the register without asking my permission. I asked if the chip reader was not working and he said "it works, it's just easier to do this".

Employees who use the registers need to be trained that swiping is only to be used as a last resort if the tap/chip reader doesn't work after at least 3 attempts. Swiping is the most insecure way of using a card and when the store has tap/chip enabled readers, if the card is swiped and then fraud occurs on that card the merchant is automatically at fault for not using the more secure methods.

Other than that issue, the...