Domino's Pizza — Restaurant in Tucson

This Dominos is has the rudest customer service. I called multiple times to see where my order was at because my online tracker said it was “completed” when it wasn’t at all! I called and was put on hold for over 8 min so I decided to call from a land line and they answered with in two min said my order was on its way. 10 min, no pizza! I called again and waited in line finally the delivery guy answered said he was just here and who ever answered the door said they didn’t order anything come to find out they had the unit number wrong instead of calling and confirming he yells at me tells me it’s not his fault the unit number is wrong and hangs up I call back was placed on hold then finally speak to Julie the so called Manager who was also rude I told her what was happening and instead of being sympathetic she was rude and said that I will have to wait till her other orders r finished and delivered i said fine can I have a ETA and she rudely placed me on hold then comes back to say 25-30 min and hangs up before confirming my unit number so here I go calling back again for the fourth time to confirm the unit number. The so called Manager Julie is extremely rude as well as the delivery driver unfortunately I didn’t get his name! I hope I get my order correctly with no issues or problems! We are very Unsatisfied With the customer service that was provided to us today! Very...

Female staff (she didn’t give her name) is extremely rude and will hang up on you. Ordered pizzas, sandwich and cinnamon twists with contactless delivery but no sauces were delivered. I had ordered online so I called the store and asked if anyone was coming this way with another delivery and could drop them off. The female staff member never answered the question and just told me she could refund me for next time…I asked again if anyone was coming and said it doesn’t do me any good to have half the order (point of cinnamon twists is to come with the sauce) and rather than answering me or even apologizing, she hung up. Maybe it’s petty but when you’re dropping $35 for an order (couple times a month), you could at least ask for someone who doesn’t have the personality of a pit bull. We live close by but not within walking distance- hence ordering delivery. I’ll go out of my way now to order from somewhere else. Considering I live in a populated area, I don’t see why dropping it off on the way to a delivery close by would be a big deal but apparently it is. Just lost a customer. Also, the food was terrible. I ordered chicken bacon ranch sandwich in addition tho the cinnamon twists. There’s more bread than meat, cheese and bacon on the sandwich and the cinnamon twists…well, the picture advertised is definitely not...

Ordered two pizzas- pepperoni and veggie. After telling us it would be 20-25 minutes for delivery, it ended up taking over an hour. Which is fine.. but after waiting for more than an hour, and spending $50 on medium size mediocre dominoes pizza… both of the pizzas were doughy and cold in the center. We called letting them know the pizza was not cooked completely and we were met with instant backlash, automatically blown way out of proportion by the aggressive employee on the phone. I offered to come down and show them that the pizza was not cooked, as they basically told me it was impossible the pizza was not done. They further proceeded to threaten us with the cops…. Over an undercooked pizza.. I’ve never been met with such disrespect from any company in my life. I recommend dominoes pull the recorded line and listen to this call because it’s a trip 😂 don’t know what was going on with that manager, maybe he was having a bad night, but that phone call was absolutely insane. Goes to show the quality of employees...