Charlie's Chicken West Tulsa — Restaurant in Tulsa

UGGGGHHHHH.

Mistake number one. Went through the drive-thru. On the approach, you are greeted with the vat of oil tipped over, left to drain into the waste oil container, with trash and boxes all over the trash area. DO NOT ROLL DOWN YOUR WINDOW. The flies will invade.

The intercom system comprises of a bare speaker that looks like it was taken from a Speak 'n Spell from 1979 and it sounds just like you would imagine. We had to pull up to the window because the person on the other end was unintelligible to even make out anything they were saying.

We mentioned the poor sounding speaker as we pulled up to the window to place our order. The answer we got was, "not my problem...whatdya want?" Mistake number two. We should have left right then.

Made our order and paid. Someone else comes and delivers drinks. The drink order was wrong. We let them know, "Pardon, this should be unsweet tea and a DP. Not sweet tea and a coke." Person takes drinks. Five minutes later someone else comes and asked if anyone told us a chicken sandwich takes a long time... Uh, nope. 16 minutes later...sitting at the drive thru window the food arrives. The drive thru window is a mishmash of outdated and faded decals, smeary glass and what looks like mold growing in every crack and edge.

Tea is BROWN water. DP is flat and way out of Brix. Mistake number three or four. We should have asked for our money back.

Chunk Chicken is a fatty, grissley undercooked mess. Uneven sizes means some are cooked more than others. Mashed potatoes were chalky and dry (instant taters), the gravy tasted like rancid flour. I am sure they don't make their own. Check your dented #10 cans before you open them.

The 16-minute chicken sandwich came out over-cooked to the point of flashing the breading to a burnt taste and a leathery tough chicken breast inside. The entire stalk of wilted Romaine lettuce. The Roma tomatoes were over-ripe and inedible. The bun looked as though it had previously used in frisbee golf tournament. Hard, cracked and more puck-like. It looked as bad as it tasted.

The potato wedges provided some promise if they had not been undercooked. Even the breading was not done. The potato itself was still undercooked and hard inside.

The only hope to be held out for was the Banana Pudding. Let's just call that mistake number eleven at this point. I am convinced that no Bananas were harmed in the production of that cup of gelatinous goo.

We sat in the parking lot to eat it since we were traveling. After a bite of each item, we decided to look up the Tulsa Health Department rating first. Truly, that was our LAST mistake. I asked my wife if she thought someone was playing a trick on us or we were on some reality TV stunt. IT WAS THAT BAD!

I can tell you that this was and IS the worst dining experience in Tulsa and I would go so far as to say in Oklahoma. And, even in typing this, I cannot think of a worst meal that I have paid for.

The business is filthy and the staff are as pleasant as sore tooth. I feel like we dodged a bigger bullet by not eating the meal. We bagged it all up and took it inside. I stood at the counter for seven minutes on a Sunday afternoon to never be acknowledged or waited on. I left the bag and the establishment never to return to this very poor decision...

Service is 50/50 depends on the time of day. If it's lunch, service is always excellent! However most of the evening crew is just so-so with an attitude. It always seems iffy when I come in whether you have chicken legs? Which always has confused me? I retired after 45yrs. from the service industry and honestly I never understood any business running out of one of their most popular item everyday at what seems to be way too early for your business hours. I've been in several times around 4-6pm and you have no chicken legs almost 3-4 hours before you close? I cannot be the only customer that has this complaint. A manager finally explained why they would run out, apparently they're sent a bag of chicken parts(allotment) and when that is gone, that's it?? So they don't prepare more? Makes absolutely no sense. I understand if I was in your store even 1 hour before close... but more than that, I'm thinking your menu should be available during business hours. If your menu is reduced in the evening time then so should your prices. Why should I, as a consumer come in to get the food I'm wanting and willing to pay premium price for food that has been sitting several hours and no chicken legs? It may sound petty to you, but when a person is limited to what they can eat due to medical conditions, it makes it difficult enough to find a food i can tolerate. Protein's are what I need. White meat is dry and hard to swallow, the legs work great! I used to come in 3-5 times a week in the evening. Now I come in 1-2 times a week...

Go there thru done thru was told it would be a 7 minute wait I get up to the window after 10 minute wait in line and was told you know it's going to be 7 minutes I asked her why since I've already waited for ten in line she rolled her eyes and said well I'm new and I didn't know and closes the window another woman comes over kind of aggressively opens the window and says is there a problem and I explained it to her and she said well we're shorthanded are cooked it and come in. I wait probably another 10 minutes I get my food get home just to realize there's no chicken in my bags. I literally live 2 blocks away from Charlie's. I call up there to talk to the girl she knew who I was I get there then they start questioning me like I'm lying about my chicken not being there. Like I would want to endure any more from that place after the attitude I already got after I get there the gentleman that was at the drive-thru kept staring my husband down like he was waiting for a problem why the lady was pretty much interrogating on me about me making sure the chicken wasn't in my bag. As much as we like going to Charlie's and as close it is as it is to my home I will never ever go back to that...