McDonald's — Restaurant in Upland

A Concerned Parent's Perspective on Playground Supervision at McDonald's**

As a parent, I've always appreciated this McDonald’s location for its inviting atmosphere and the convenience of an indoor playground. Its size, hospitality, and kid-friendly design are undoubtedly commendable. However, the playground—while a wonderful concept—has become a source of deep frustration and concern due to a glaring and persistent issue: the total absence of adequate supervision.

On multiple weekend visits, I’ve encountered a troubling pattern. There is one recurring example—a parent who routinely brings his daughter to the play area and entirely relinquishes responsibility for her behavior. The child, unfortunately, exhibits aggressive, territorial behavior toward other children and behaves as if she “owns” the space. It is not the child's fault—children, after all, are still learning boundaries—but in the absence of parental guidance or correction, her behavior has made the playground uncomfortable and even unsafe for other kids.

What’s more concerning is the indifference exhibited by the staff. Despite raising this issue with management on more than one occasion, no action has been taken—not even a conversation with the parent or a reminder of basic behavioral expectations. From what I’ve observed, there appear to be no official protocols, training manuals, or even posted guidelines outlining proper conduct in the playground. This lack of formal structure places the burden entirely on parents like myself to navigate disruptive situations while staff members disengage.

In a family-oriented environment like McDonald’s, this kind of oversight is not only disappointing—it borders on negligence. The playground is part of the restaurant's infrastructure and brand experience. Yet without clear behavioral policies and proactive supervision, it becomes a free-for-all, where respectful families are left to fend for themselves.

My concern is not just about inconvenience—it's about safety and basic customer respect. We are, after all, placing our children in these spaces with the reasonable expectation that McDonald’s, as a global brand, has thought through how to manage them. The absence of any clear response from staff or management when complaints are made reflects a larger issue of competence, preparedness, and accountability.

⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️ 🌟If McDonald’s intends to continue providing play areas as part of their family offering, then they should also commit to upholding a standard of conduct within those spaces. This includes training staff, establishing ground rules, and empowering managers to intervene before conflicts escalate. Until then, " I will unfortunately reconsider bringing my children here—not because of the playground itself, but because of how it is (not)...

Take my my son about 2 months ago and he got badly injured on their playground. No callbacks for apologies nothing. I told my son to go play while I was ordering and a few minutes later, he comes back and his leg is bleeding, not a little cut. It's bleeding bleeding where it is traveling from the play area to where we were at, and instead of anybody showing concern about it, they're more concerned about the blood everywhere. I told my mom to take him to the bathroom to at least try to get him cleaned up. And the lady all she wanted to do is just finish my order. After i'm standing there waiting for a manager and i asked another lady if I can get a band aid for my son and at first she told me that they don't have any, and I asked her in this big old restaurant, you do not have a band aid and then they said that they couldn't give out band aids to customers really. So a homeless man gave my son a bandage, and the whole time we're there, They're still freaking out over blood, so we just left. I called them so I can get corporate's office. And I just told them how unprofessional they were, they didn't even make a report and the lady lied, saying that we left too soon. And I told her, we were there for a good 20 minutes, and you still didn't take down a report so I call corporate. And told them what happened and they told me they'll get back to me in a week and I never heard back from them Just be careful because I know they didn't check there. Play equipmentAnd make sure you have bandates, if your child gets hurt too. My son...

Never, never, never tell the customer that they did something wrong. I know what I ordered and I had two other people in the car with me listening to me order. So when I very NICELY tell you that you punched in a quarter pounder not a DOUBLE quarter pounder you shouldn't argue with me and say that I'M wrong! I'm the CUSTOMER! As a manager, you should know better. Additionally, both quarter pounders that I received had PIECES of patty on them, not a whole solid hamburger patty, but pieces. What a terrible trip I had this time at this McDonald's. Awful, just awful. And I have to say, if the manager wouldn't have given me such a hard time when I brought back the incorrect order (which, by the way, I got all the way to my home, 3 miles away before I realized that the order was wrong just to turn around and go all the way back to McDonald's) I would not be irritated enough to put up this bad review. If she would have just fixed my order, no questions asked (I even offered to pay extra money---which she wouldn't accept), I wouldn't even be writing this review right now. So, to the white female manager that was on duty on 4/11/20 @ ~9pm, you should really learn some better customer service skills. Just because you call someone honey and sweetie doesn't mean that you're a good manager. The lesson here is that the customer is always right, always. 🙄 (Especially when it was a super nice customer like me) Wow, I'm just utterly shocked that you said I'm the one that placed my OWN order wrong. What kind of manager says that?...