We were having an issue with our gas fireplace insert not firing up when called on. They sent Justo & Nate to inspect for repair. They quickly diagnosed the problem! It was just a bent safety switch contact that gets depressed when you slide the damper to fully open. (I didn't know it existed) The repair was completed in less than 5 minutes, at no additional cost over their minimum service/inspection fee. Needless to say we were 100% happy with their knowledge and the outcome. If need be, I wouldn't hesitate calling them back for repair. Thank you,...
Read moreI appreciate the assistance that I received from Dan. I was inquiring about getting a fireplace serviced and Dan was pretty quick with getting back to my emails. In a week, he was able to let me know whether or not my fireplace could be serviced. Unfortunately, we had to take a different route with that fireplace due to unforeseen circumstances, but I was satisfied with the service, and communication, that Dan provided. We will be sure to keep this company in mind for any future fireplace...
Read moreI called before driving out because I have an odd shaped fireplace. I gave the employee the dimensions I was looking for, told him either free standing or custom but needs to be screen not glass. Employee says he has something. I get there and they have 15 free standing screens all too big. When I asked about custom he said only glass doors. I love waisting an hour plus of my day driving around with two small kids to be misled by a lazy know nothing employee. Don’t...
Read more