Wendy's — Restaurant in Upper Darby

This Wendy’s at 69th and walnut in upper Darby is extremely ill equipped to handle the good volume of business they get especially during pandemic. Understandably, their dine-in is closed. Consequently, they get 100% of their business through drive-through making it very crowded. Every single time that I went to this Wendy’s in last 3-4 months, line of vehicles in their drive-through was coming out of their parking lot onto the main road all the way to traffic light no matter what time of the day you go there. As I’m writing this review, I’ve been in queue for 15 minutes already with at least 10 cars ahead of and 4 cars behind me and I haven’t even entered their premise yet; still on the road. Worst part is they don’t do carry out when you order food from their app. You still have to wait long in line and let them know you have a mobile order at order station even when you order on app which defeats the purpose of ordering on app. They only have one order order station and pick up window unlike many other fast food outlet in the area. Hence, this 2 star rating is for inconvenience even after choosing supposedly convenient option of ordering on app to “skip the line” like they advertise. Food is good 8 out of 10 times. I’ve had times when chicken patty in sandwich was all dry and horrendous with wilted brown piece of lettuce and half a slice of tomato thrown in there. But again, this rating isn’t because of food; it’s because of not bringing food out when I order on app. That’s an...

We ordered 3 combos; 1 Daves double, 2 bourbon bacon double, 3 double big bacon classic,and an additional Jr bacon cheese burger, and 2 small fries.

We received the 2nd and 3rd combos, JBC 2 small fries, and the 3rd drink.

When we advised the we were missing a burger and fries from the Dave's combo, the guy at the window and manager both argued that we were not charged for a Dave's double and they we'd have to get back in line. They were both very rude and would cut us off making it hard to have a discussion.

That's absolutely ridiculous. Why should we have to get back in that long line when it was the cashier's mistake!?!?

Extremely frustrated we drove off. But I took time to review the receipt and realized that we had in fact paid for 3 combos. Perhaps the first combo was rung up incorrectly as it just says medium combo double cheese on the receipt and it doesn't say Dave's.

We called the store and spoke with the manager (or supervisor I'm not sure. I don't remember the name only that it was a woman). She immediately said it wasn't on the receipt and that we didn't pay for it. I tried to go through the receipt with her line by line to explain what we were missing.

It felt like talking to a 5 year who doesn't want to listen. The JBC was not a part of a combo, if we only paid for 2 combos, what went with the third drink?! I would send a copy of the receipt to corporate if possible.

Who wants to deal with this type of ignorance and stress so close to Christmas!!? It ruined...

I went to this drive through and the service was not great the young girls was rude with ny order I wanted no salt on my fries and my husband ask the young lady at the window is my fries no salt the young lady says I don't know i didn't take your order im the one that just gives the customer there order and we waited for ever to get our order 10 minutes then the young lady said can you move over to the side your holding up traffic in the driveway for other customers and at this point we didn't get our drink and frosty and after all that time in line waiting for our order they never said the vanilla frosty was frozen and I wanted my money back from the frosty they told me I have to come inside after waiting 15 minutes of getting my food its poor service and the girls was playing and thats unsanitary with COVID-19 i will never go again to this location and my fries was very salty and they supposed to give us what we ask for every fast food drive thru always makes sure there no salt...