Young's Restaurant & Ice Creamery — Restaurant in Valley Park

Had an awful experience a couple weeks ago. We went in and ordered our food as we were about to pay we were told that what my wife ordered wasn’t available. That is usually the only thing she gets so she was caught off guard. She asked the girl at the counter what kind of sandwich the “turkey, bacon, and cheese” was. The girl snuggly replies, “umm it’s turkey, bacon and cheese.” Then proceeds to laugh and another customer waiting at the counter also started laughing. It embarrassed my wife a lot and it really upset us both. Obviously that is whats on the sandwich but what kind of bread? What kind of sauce? Do any veggies come on it? She asked mostly because she can’t eat pork so she wasn’t going to include the bacon. You’d think the workers would know what the menu includes. To laugh in a customers face when asked a basic question then to also have another guest get involved isn’t great. The girl looked about 16 and was probably her first job but that isn’t the point really. My wife just decided to not get anything at all and paid because she was upset and embarrassed. I said screw that so we canceled our order. I’ve only been here a couple times and I’ve never really been impressed. But for her and our kids it’s been a tradition, as they have been going for years on the last day of school. They have always loved it and the last experience absolutely ruined it for her. We will never be going back and spending our money. Really unfortunate way to run...

My family and I came in this afternoon (about 3:30 PM) to get some chocolate sodas and shakes. Upon placing our order, our cashier asked her manager how to enter this order in. Her manager then began to berate her and her coworker, telling them they should have been trained properly, all the while doing everything but training them himself. Our cashier needed quarters in order to give our change back, the manager told her rudely to wait and again told her that she needed better training, which was unwarranted. Both younger employees were visibly affected by his behavior, which continued after our order was fulfilled. Your manager needs some corrective action, as both of the employees did their best to help us and showed us excellent customer service. I am leaving this one star review because I will not have my kids thinking that this is how they should expect to be treated when they enter the workforce. Contact me when you have corrected your manager's behavior and compensated your affected employees and I will change my...

My experience here was completely horrible! 3 of us ladies came here to eat and all experienced something bad. One of my co-workers was waiting on her soda for over 5 mins then was told she has didnt give it to her because she just walked away, when she was clearly standing there the whole time and the lady forgot and started taking the next order. Then as were waiting 20 mins for our food the 3 people who ordered after us, all 3 got their food before us because their regulars! So finally as our food was up we watched the lady behind the counter ,set the food on the table and dropped a fry and we watched her put it back on pur tray while not even wearing gloves!. Lastly as were walking out the lady almost walked into me not paying attention, which was okay since she said sorry, but before i even made it out the door shes behind the counter talking to the other worker about me and i hear them say "they just expect you to get out there way"! Next time atleast wait till i get out the restaurant first before you talk...