Taco Bell — Restaurant in Ventura

It's a nice looking upgrade, but I experienced a rude girl here when I explained my order (Spicy Cheesy Double Beef Burrito sub with black beans, add pizza sauce) was wrong.

They made it with beef and not spicy, with no jalapenos as shown in the pic on the self serve kiosk. I brought this to her attention in an even tone. She said, "Well first of all, we don't even have pizza sauce." I showed her my order on the phone and she took my phone away to the back. Ok.

When she came back after 5 min I got my phone. Guy at front said he didn't even know that item was on the menu. He said, "We have jalapeno sauce." I had to show my pic on the phone to prove yes, it's there and has jalapenos....

When I got my fixed order, they still didn't make it with jalapenos, despite my showing the order on my phone to the girl who ferried it off to the back office and then food line.

Had to wait some more at counter, then ask for jalapenos. Put them on myself when they gave them in a 2oz cup. Noticed the double beef (that I swapped to double black bean) was a measly scoop of beans.

I asked for a cup of black beans to get the double product they advertised. Guy argued with me some more and said, "They did what they're supposed to, they did 2 scoops." It wasn't 2 scoops, you could fit those beans in the palm of a 5-year-old's hand.

When they gave me the 2oz cup of beans I paid for, guy said, "This is only gonna be a one time thing." They offered me a coupon for a meat product. Lol. I was calm the entire time and even made conversation as I waited. Clearly the issue is employee disposition.

Overall the music and appearance of the new upgraded location are awesome, but the service is bad. I regularly frequented this place last year, multiple times a week.

Arguing with customer is a no. Taking customer's phone is a no. Making order wrong and then the remake wrong is a no.

It's ok, Trader Joe's has good lunches and is healthier. I think I'll email this review somewhere and see what happens, for fun. I know it's just a Taco Bell but yikes. They've gotten my order wrong before too. The morning crew one time apparently lied and said the self serve kiosk didn't send my order to them and made me wait for 10-15 min. Was 2 things.

I don't recommend this place at all, for anyone, and wish other fast food chains had vegan options. Sadly we're not there yet. This place will waste your time. Go support a...

Yeah for the amount of time that you have to wait walking or drive thru and almost nothing but tortilla chips on the "nachos bell Grande" which were more poor than a homeless it's not worth It anymore. Customer vaies depending on the day or who's working, prices aren't decent and the wait time is pretty slow. Good is not the greatest but at least before it was an option as far as been a bit of "convenience" since the food was ok, the wait time was pretty decent as well as the prices but in really all these are really not good enought anymore so why give real food, better quality and favor at still about the same prices more of less.. I mean let's say you pay a bit more.., maybe a buck or two.. I much rather do that and really enjoy my food knowing I'm eating real ingredients such as bens and meat than consuming low quality processes food and still have to complain and get upset everytime I see how poorly my order is and deal with some kids...

At around 7:26 I roll up to this Taco Bell Drive-Thru, I make an order and pull up to the window to pay. I realized that I wanted a Doritos Locos Tacos Supreme; Nacho Cheese and Fiery. I got home and realized that the tacos were not supreme: no tomato no sour cream. I immediately call, no one answered. I call back several times after that, no one answered and I called back the next morning and afternoon and no one answered. Had to drive to the place at 2:25 to get a snarky attitude from the cashier (the receipt says the name was Lisa G. but I'm not sure if that name matches up with her name tag), I buy a Happy Hour medium drink and a Habanero griller. The manager was nice enough to talk to me about the issue and on getting my order correct. I would not come to this particular Taco Bell though, only for their Baja Blast because...