Casa Jacaranda - Cocina Mexicana — Restaurant in Venus

I had been here before and absolutely loved it, so this was a huge disappointment. When we walked in only one table was full. On a Saturday night. That should have been a clue.

Paying for chips and salsa is just wrong. But we did and also ordered a side of guacamole, along with beef fajitas, a beef enchilada plate, and two sweet teas.

We waited quite a bit and one of the employees brought a plate of barely warm fajita meat, some beans and rice, and a barely noticeable scoop of guacamole. No cheese or pico. That’s it.

I went to the counter and the woman who brought the meat assured me the tortillas were coming. I let her know that I was there because we never received our chip, salsa, and guacamole, along with our drinks. She said something to another employee and I sat back down.

They finally brought us some stale chips, a bowl of watery salsa that wasn’t even half full, and what had to be the smallest bowl of guacamole I’ve ever seen. I quickly looked at their online menu and saw it cost $3.50. Being that you paid when you ordered, I didn’t have the energy to argue.

When we got the rest of our food and drinks, I asked if they had any silverware. Considering she’d been to our table twice, I was genuinely surprised that she was surprised we didn’t have any.

Once we started eating, it was no better. The only thing on the table that was more than lukewarm were the tortillas for the fajitas. And they were tasty. That’s the only reason I gave the restaurant two stars instead of one.

It would’ve been one thing had the place been packed. But cold food on a Saturday night when you are one of two tables in the entire restaurant is unacceptable. To make matters worse, their POS system asks if you’d like to tip when you pay, before you get your food. I tipped 20% and regret doing so. In all honesty, I never stiff anyone, but 5% would’ve been more appropriate.

I don’t know what happened, but that’s not the same place I’d been to before....

Horrible customer services, I have been going here even before we moved to Venus and never have been spoken to so rudely over the phone but what it seemed a couple of kids. Made a big order was told to pickup in 40 minutes to and hour. (I have ordered over the phone and have not had any complains) Hisband picks up order, we don’t live that far from there maybe less then 10 minutes, food is super cold. I called and the girl who answered was super rude then another boy started screaming at her asking who was on the phone and she started screaming back that it was a lady complaining about her order she just went on about how they have other people at their restaurant waiting on food too and what I expect her to do about it with a very rude attitude. Owners need to train about customer service if I’m told I have to wait almost an hour to get my food I expect for it to at least be warm not cold like it has been sitting there for a long time and not be talked to rudely by what sound by a couple of kids on the phone trying to argue with me. So disappointed at the upsetting experience and having my kids almost choking on this dry quesadillas and having my guests disappointed with reheated tacos that I had to give them after I had just bragged about this food. Never will I refer anyone or recommend anyone to this...

I went to this restaurant many times back a couple of years ago as I live in Venus; I took a friend to lunch there yesterday 07/20/2025; the table was sticky which was my first clue; we ordered unsweet tea & Mexican coke....the tea came sweetened and had to return it; the Mexican coke had set out on the counter (I could see it) and by the time he delivered to the table it was no longer cold enough for a $3.25 coke! If that is any clue how long we had to wait just to get our drinks......At this point we should have left...but we did not. I ordered Chicken Quesadillas and the other plate was 2 Enchiladas. The Quesadillas had almost no melted cheese in them and the CHICKEN that was in them was just awful. I don't even know if it was real chicken or what....but it was awful. I ordered chips and salsa--just awful.....Some sort of homemade chips - the salsa was colored water with very little flavor at all. I was stunned! The last time I ate here with my daughter and kids it was good. NOT ANY MORE! $ cost was $33.00 for the 2 of us and it was Crap! I am not sorry....I am just being honest! Horrible food and very poor service and UNCLEAN sticky eating surfaces! I do not know what all these great reviews are about...but the food here is not good and there...