The Heavenly Donut Company — Restaurant in Vestavia Hills

They should change their name to Haven't Any Doughnuts. Don't call them for something special because they'll disappoint you. They will lie to save their jobs and make it sound like you, the customer, are in the wrong. This business cares about Quantity over Quality. My wife talked to Ashley about making some doughnuts that said Happy Birthday. She talked to her multiple times on Friday 23 Oct 2020 to make sure everything was set for pick-up on Sunday 25 Oct 2020. Ashley told her they would be ready for pickup between 0600 and 0700 on Sunday. My wife had to ask Ashley how much the doughnuts would cost because she never told her initially. When the total amount was given my wife was told that she could pay for it at pickup on Sunday. On Sunday my wife called to let them know we were running late and would be there shortly. The boy who answered the phone said everything was good to go and they looked forward to seeing us. When we arrived the line was long so I told my wife to call and see if we could come inside to pick them up. The gentleman that answered the phone sounded confused when my wife asked about her order. He couldn't find any sign of the doughnuts. He told her that he needed to contact someone to get some answers. When he called her back he informed her that because she didn't pay in advance that her order was never made. That they tried to contact her but couldn't get her on the phone. Everything that he said was not true. She was never contacted and she was told that she could pay on Sunday. My wife was excited about getting these doughnuts all weekend. Heavenly Doughnuts built up my wife's expectations for these Doughnuts and on Sunday shattered them with lies and excuses. Not so...

I have been purchasing doughnuts here for years but, unfortunately, I do not plan on visiting again. I placed an online order yesterday for pick up at 11:00 am today,for which I paid ahead of time. I was not able to get over there until around 1:00 because I spent the morning at the hospital. Upon arriving, I waited in the drive thru for well over 5 minutes before calling to make sure they were open. Several minutes later I was berated by an elderly woman for calling. She informed me that she was well aware that I had arrived because she saw me pull in and that she had a store full of customers she was serving. That was a lie because there was only one other car in the parking lot, hence my thought that perhaps they weren't open. She then proceeded to admonish me for not arriving at 11:00. I was so stunned at being treated in that manner that I did respond. She then informed me that by calling, I only delayed her coming to the drive thru further. I don't know who this person was but her poor demeanor does not speak well for this establishment. The doughnuts are good but they are not worth...

Stopped by late on a Friday evening for a treat. It's cool and unusual to find a donut spot open this late!

This place has a homey feel and would be a nice place to chill with friends if one had the time.

I ordered a French toast donut and a coconut donut. Boyfriend was less adventurous and got a glazed donut and a chocolate donut. All of them were alright, but we weren't as wowed as I'd hoped we'd be. I think the quality suffered from a lack of freshness - coming earlier in the day might've yielded a better result. Also, they were sadly sold out of several flavors I wanted to try.

More specifically: the French toast donut was a little dry and too sweet for my taste. Basically was like a mouthful of syrup in donut form. I liked the coconut a lot better; the dough was lighter and moister. Still a bit too sweet for me, though. Boyfriend said his donuts were about on par with Krispy Kreme.

I'm sad this place didn't quite live up to my expectations, but I wouldn't steer anyone away from it! Definitely worth a try if you...