Wendy's — Restaurant in Vevay Township

It took 5 minutes to get anyone to answer at the drive through, and then after ordering it took approximately 10 minutes to get our food. I didn't complain because I thought maybe we were getting hot fresh food. But, unfortunately that was not the case. Our fries were cold and gooy, our sandwich was made wrong and the chicken was cold. They had no ice for drinks but didn't warn until they served the warm flat pop. I went back around and was nice and told them about the cold food and sandwiches being made wrong. The boy kept asking for a receipt even after the lady said she forgot to give it to us. He then asked again and she had to tell him again. The only reason I marked the food with a 3 star, is because when we got our new food it was hot. The chicken was great! But the fries were smashed into the container and in tiny smoothed up pieces. I do not recommend this place or any other fast food near them, because they all are like this. I was hoping, but sometimes you just get let down. Really, it was just...

6-2024. Today, I again tried to order a meal from Mason Wendy's. This time delivery. Along with burger a couple other Items I ordered a sour cream & chive baked potato and added bacon for additional price. When order arrived the baked potato And bacon where missing. Wendy's said, when I called, that they where out of baked potatos and that they would refund the price of the potato but NOT the extra I paid for the bacon. even though I didn't receive the bacon. This now the third time Wendy's messed up my order without proper compensation. I will NEVER go to the Mason Wendy's again. And if you do, make sure your order is right before you leave.

4-2024: I ordered a large gravy & biscuits, a 6 piece french toast sticks & small potatoes. When I got home I had a 4 piece french toast sticks and small potatoes. No gravy & biscuits. Second time shorted on what was paid for...

I waited in the drive thru line for over 30 minutes when there was only 1 car in front of me. After 20 minutes, they received a tiny bag that couldn’t have held more than an order of fries. All i ordered was a single salad so i don’t see how it could have possible taken that long?? When I pulled forward I looked in the bag and realized my salad dressing was missing. I parked to go inside to retrieve the dressing, just to find out the lobby was conveniently closed. I pulled around to the drive thru (which now had 3 cars in it) to see if someone could bring the dressing out to me. They said “Oh just pull forward to the second window when you can.” To which I was in disbelief. I turned out and left the parking lot I couldn’t believe she wanted me to wait another half hour just for my dressings? Absolutely ridiculous. Don’t order from here unless you are willing to wait an hour for...