Olde Town Coffee House — Restaurant in Village of Cottage Grove

Disappointing.. service took 40 minutes for the wrong item, and coffee took 20 minutes for a hot coffee to be delivered cold.

Let me start at the top, first impressions were good, quiet, quaint, little home town cafe. However, when my girlfriend and I approached the ordering counter and asked where the drink selections were located (not on the printed menu we were handed) we were told if they are not on the menu he didn't know. That being no help and a line building behind us I set off looking for the menu, and found a sign just to the left of the counter with the options and pricing.

Then, we placed our order of crispy chicken wraps and a Mexican mocha. After 15 minutes I started to wonder where the mocha was, and noticed in behind the service counter. This is not a serve yourself coffee shop nor did they ever call out the drink being ready. 5 minutes later it was brought to the table and was already cold. Almost 5 dollars for a cold coffee.

Then we recieved our food another 20 minutes later, by then we had been on location for over 40 minutes and were getting frustrated. When we recieved our food we were given ceaser chicken wraps, the incorrect menu item. Honestly, by then I was so hungry and had a whole day ahead that I didn't even fight it, knowing it would be another wait for the correct food.

What started as an exciting Sunday afternoon coffee and lunch run turned into almost an hour of waiting and disappointment.

I would not recommend this cafe based off...

If I could give zero stars, I would.

It took me 27 minutes to get my take out order today. It appears that sit down orders take precedence over takeout orders as the gentlemen who were (4) people behind me in line got their food first as I was sitting on the couch, right next to their table. They had both ordered a cooked meal, while I ordered (2) sandwiches and fries…yes the fries are cooked, but it shouldn’t take nearly a half hour for them!!

The girl ahead of me waited almost as long as I did…only the girl behind the counter came over to her to let her know that her order would be ready soon, said nothing to me. So I got up and walked to the counter. I see the girl ahead of me getting her order and counter girl apologizing for the long wait. When my order was ready 5 minutes after that, no apology, just that my chipotle mayo was on the correct sandwich.

Rewind to the beginning of my order, the counter girl acted like it was such a pain/problem for me to add mayo so a sandwich she didn’t even know if it came with mayo or not!! (the Cottage Grove Sandwich) I had also asked for mayo on my chicken salad croissant. She had to inform me that the chicken salad is already pre-made, which yes I assumed that would be the case…so I asked her to have it put on the croissant itself. That seemed to be a huge issue, so I asked for it on the side.

Rude, horrible service!! Food...

Went here for breakfast ahead of playoff game near by. Order at 11:15 with the expectations we could get out in 1 hour. At 12:15 we checked on the status of our order and were informed we were #3 in line and would not get our order in time. When I requested a refund I got the following responses in this order 1) we have a sign on the door that says we are short staffed, 2) would you like your food to go, 3) I am not going to give you a refund. I can only hope this employee was an owner, because I would hate to think an employee would be allowed or trained to tell a customer who had waited almost an hour with zero update on the status of their food and that it would be further delayed, but that's ok because we have a sign - I am not going to give you a refund. EXTREMELY POOR customer service. So many better ways to handle this situation. I have sympathy for the staffing situation. I have disgust for the customer service. Clearly, many customers have had a different and more positive experience, To be expected or they would not be in business. All I suggest is to make sure you are ok with this type of experience and resolution being one of the possible options when you choose...