Culver’s — Restaurant in Village of Cross Plains

On this fine morning, December 22, 2024, I got news that my grandmother does not have much longer to live. The oncologist told us that it’s no longer benign. And that my beloved grandmother will not be with us much longer. I just visited her this night and through all the tears all the sorrows we said our goodbyes. I could not find the ray of light to make my day better yet as I was driving back home a blue flicker caught in my eye. As I pulled into the driveway of the Culver’s I thought to myself “I need something to make me feel better.” When I when I approached the counter, I was greeted by the most energetic, charismatic, and professional crew member I’ve ever met. Gabie met me with an enthusiasm I’ve never experienced for the financial transaction that was about to take place. As I looked up at the board, looking through all of the options to indulge myself in tonight, I asked Gabie “What’s your favorite option on a sad day?” She proceeded to enlighten me by saying the “Culver’s deluxe double with bacon, no tomato, no onion, no lettuce is my personal favorite” in which, for second, I felt a joy return to my soul. I looked up at Gabie with a flicker in my eye. I knew that this meal could turn my day around as if it were a Christmas miracle. I finally felt happy again. As I approached the booth in which I would be dining in tonight, I looked out the window across the way looking at the Kwik Trip thinking about all of the past experiences I’ve had with my grandmother, and yet it didn’t phase me, promptly , my food came to me. I looked at it. The blue tray filled with my entrée of fries and a delicious butter burger with no lettuce, no tomato or onion and of course, a chocky milkshake when I tell you, every second of this meal was filled with euphoria I mean it. I went from an all-time low, to one of the happiest moments in my entire life. Mr. Craig Culver and Gabie at the point of service. I would like to reach out my upmost respect and thankfulness for the opportunity of happiness given to me tonight on this historic day, December 22, 2024 have a great...

*Review is only for my previous visit last week. I stop occasionally when driving through Cross Plains. Service is normally good. I go to register & start by ordering my 1st item- a kid's grilled cheese meal. Cashier doesn't say a word, so I look up & repeat. This Chumley looking, silent Bob mf says nothing & points to a sign- "Kid's meals for ages 12 & under". I asked if I wasn't allowed to buy my child a meal, decide I'm not buying meals for anyone at this location & turn to leave, despite Chumley assuring me "we can work something out". Is Chumley the Culver's police? Why would Culver's create a policy that dictates what a customer would like to spend their money on in your establishment? Honestly, I do order the grilled cheese meal for myself due to there being limited options for people that do not want a burger or chicken. The Culver's veggie burger option is completely blah. Some locations had a tuna melt that has been eliminated. What if you stopped caring that a 50 year old woman wants to buy a grilled cheese sandwich -especially if she is upgrading and ordering other...

We usually really enjoy Culvers, but I was really disappointed by this last visit in Cross Plains. We were only ordering custard, and they had us pull forward to wait. I think they completely forgot to bring out our custard. Fifteen minutes later an employee walked by delivering food to another vehicle, and said he would check on our order. He never came back and no one else brought our order. After twenty some minutes of waiting, my husband went in. They had made our custard, but never brought it out to us in the line. The custard was so melted, it just poured off our spoons. My husband has them remake our daughters (they never offered to remake any of them, though they were clearly melted). My daughter had a blizzard with M&Ms, and they put in Skittles instead. ☹️ Really...