Jimmy John's — Restaurant in Village of Plover

The order was expected to arrive between 7 and 7:15pm per delivery instructions on the order and receipt. The delivery instructions on the receipt also instructed to ring a doorbell at the entrance (because of poor cell phone reception).The driver called at 7:07pm but the call did not come through due to that reception but I got a notification of a missed call and voicemail (I would like to note that the area code of the driver was calling from was out of area, and I would not have answered regardless because of that). I did call him back, he said he was here and at the main entrance (I do not believe that is where he was located) – I instructed him to go to a different entrance since I had no access to the door he stated he was at. I told him there were delivery directions on the receipt and he said “no there are not”. He said OK and we disconnected the call. I walked to the entrance that he needed to go to and waited an additional 5 minutes, it should have taken only a few seconds to get to the entrance from where he said he was – he didn’t show up. At this point I called the store and spoke with a manager, who said they would void the order as they had no idea where the driver was, that he had been out for a half hour, and that if he did show up I could keep the sandwich. He showed up about a minute after I disconnected with the manager. As of now I haven’t seen a credit back to my bank account for this transaction that the manager stated would be voided or refunded. Due to the poor service, I still expect to be credited for this sandwich – Jimmy Johns is supposed to be fast and waiting for proper delivery took up half of my...

This is broken into two parts from two different experiences at two different times of the day. Decided to try it to see for myself if the other reviews were true.

Day 1 (Morning) Ordered on the app for pickup. Got a Jimmy Cubano and customized it with tomatoes, Jimmy Peppers, and onions.

Sandwich was made strangely fast, so that was off putting. Opened the sandwich, and it was a basic Jimmy Cubano. No extras, almost as if their brain is hard-wired to only make sandwiches as a default, and not with customization. Im glad i didn't pay for the extras.

When i walked in, they all seemed like they hated their jobs. Wasnt greeted at all, just asked what i wanted when I got to the counter. You could tell the motivation was an absolute zero.

Day 2 (Late Afternoon)

Decided to give them another shot because I do love the sandwiches here.

Decided to get the exact same thing i ordered before, except in the Box Lunch. Since i work next door, I tend to send the order while im on the clock and pick it up when i get the notification that its ready for pickup. Today that notification popped up minutes later, so I was nervous they just threw it together to get it done.

I pulled up and walked in the same. This time it was pretty lively, i was greeted by a taller guy and a blonde girl, who were both extremely nice. They were quick to getting me my pickup order and I was on my way.

Everything was PERFECT. Sandwich was actually customized as ordered this time.

It seems to me that the PM crew is definitely a night and day difference to the AM crew, so going after around 2PM seems to be the...

if i messed up things at work at the rate these guys mess up my order i wouldnt be able to hold a job for more than a day Edit: Decided to give these guys a try again, yet again they cant stop messing up orders. how they do it with such consistency is insane. I stopped coming here cause they screwed them up nearly every other order, show up after half a year and finally get a correct order, and of course 2 or 3 times later it happens again.

Then they spammed my phone with like 4 phone calls in a few minutes. First i was told to toss it and it would be remade, then a few minutes later i get a phone call asking for it, i notify the lady its been tossed and they almost hang up on me. Then they call me an additional 2 times, at this point they are asking me to either halt what im doing and go retrieve it from the garbage for them. Or get in store credit, i say i dont have time and ill just take the in store credit, at which point they basically hang up on me again. I dont even know if they are going to correct the error or not. How is this place so dysfunctional?

Im used to stuff just entirely missing from the sandwiches, but random tomatoes on a cuban is a first.

For nearly 30$ for delivery of a single sandwich, a drink, and a bag of prepackaged chips, you guys should be able to manage to come correct, anything...