Subway — Restaurant in Village of Somers

I'll try back, eventually. Ordered online for pickup. Went to drive-thru 20 minutes later and there was nobody behind the counter, just an employee with his face down on his phone completely oblivious. He got up and I thought he might notice me, but he just closed the fresh cover on the ingredients and went back to the table to bury his face in his arm and phone.

So I pulled around to the front and found the other employee sitting and having a smoke.

And... it turns out they got my order and got distracted by customers and completely forgot it. They're making my sandwiches right now, after the older employee got Mr Phone's attention and to their credit he did apologize and he's moving quickly and professionally. Humans err and I'm not upset about that... but both going on break one the one in store being completely oblivious is about what I would expect from Popeyes employees... not subway.

Update: Credit where credit is due: Sandwiches are tasty and well portioned....

We went there for dinner tonight, purchased 2 footlong subs with a coupon for $12.99 and a third sub that was a 6 inch sub... we also received 3 chips and 3 soft drinks... however, asked for a drink carrier, employee stated they DO NOT have them.. WHY NOT??? People can't drive down the road holding 3 cups!! Then after getting home, we noticed the girl who made our order charged us for 3 footlong subs instead of 2 footlong and a 6 inch sub! 🙄 The entire time this girl made our subs talked down at the food and didn't even make eye contact... I attempt to call the number on the receipt with only getting that they are closed and to leave a message... no way to speak to someone directly! Looked them up online and got an 800 number and still not able to speak with anyone! I guess we need to rethink about getting subs from subway for now on!!! Poor...

I don't leave many negative reviews. But when I have to repeat myself 30 times because your employee forgets what I ordered less than a second after I say it. Me: "just a little sauce please" Sandwich artist: squirts half the bottle of Chipotle on a 6" sub, keeps making the sandwich as if nothing happened Me: "I'd like a little giardinara on the side please" Sandwich artist: dumps giardinara directly on the sandwich 😑 learn to LISTEN and you won't get...