UPDATE: I have bumped my review up from 4 stars to 5 stars after the owner or manager (not sure who) called me following my last review to apologize for how my husband was treated and to tell me that it wouldn’t happen again. The restaurant was short staffed that evening and the man that was rude to my husband was actually a delivery driver who happened to be working the front counter that night. I ordered some AMAZING pizza today (April 11th) from this place and was given a seriously delicious piece of cheesecake as an apology when my husband went in to pick our food up. I appreciate being remembered as a customer. Thank you for upping your customer service game and going above and beyond to satisfy the customer.

I would normally give this place 5 stars because the food is amazing, but I have to give this place 4 stars after my experience with the manager who completely disrespected my husband who came in to pick up our order tonight. My husband walked in and stated he had an order for pickup and gave his name. The manager rudely said, “well who are you?! The doordash and Grubhub orders will be over here.” My husband then stated he was a regular customer picking up his personal order. The manager could still not comprehend that he was picking up his own personal order and again asked if he was with doordash or Grubhub. My husband again stated he was picking up his OWN order and gave his name. (Believe it or not, but regular people do still go pick up their own food…) The guy then yelled in the back if they had an order under his name to which the kitchen staff replied that they had it coming up. My husband then tried to still be polite and make small talk and the man ignored him and turned his back to him and walked away. When he gave my husband the food, he proceeded to repeatedly and aggressively tap his finger into the one container telling him our cannolis were in that box. He was completely unprofessional and lacked any type of customer service. We order from Sal’s on a regular basis and this is the first time we have ever had this experience. If the poor customer service continues, you’ll likely lose a customer as well as many other customers in my neighborhood as I live in the military housing up the street and can easily spread the word to avoid your establishment. I hope the owner of this restaurant corrects this issue because I really do love the food here and don’t want to find a new pizza place.