Burger King — Restaurant in Virginia

THE CASHIER THREW FOOD AT ME! We were going to eat inside but it was so cold in there we decided to get our order to go. Got out to the car and opened the bag. My husband's bread on the ham and cheese hot melt breakfast sandwich wasn't toasted. Just white bread. Then I tried to unwrap my quoissant and it was stuck to the paper so bad I literally couldn't peel it off in one piece and the sausage was completely burnt. I went to take mine back and the door was locked. I stood there banging on the door and the cashier, Gabrielle (her name was on the receipt) looked at me and walked like she hadn't seen me. I moved over to the window and knocked while holding up my open sandwich laying on the bag. She came to the door and I showed her my food. I said, "Y'all shouldn't serve something that you wouldn't want to eat yourself." She said that my sandwich was the way they made all of them. I told her that my husband's not been toasted either and she said that the toasted part was probably on the inside.(It wasn't ). I asked for a refund on mine and she said she couldn't give me a refund. I said I didn't see why she couldn't. She then said "I'm not giving you a refund." I wadded it up and said here just throw it in the trash as I handed it to her. As I walked away she threw my food at me and shut the door quick and locked it. I walked back, picked it up and threw it at the door. It was laying on the walk in front of the door when we pulled out onto the road. We will never eat...

This has to be the worst fast food establishment i have ever been to. We have given this place the benefit of the doubt & another chance several times. This time it started with a battle to get our order placed, it took 3 tries to get her to understand a " # 1(regular whopper) & a # 2 (double whopper) and still our order was wrong, ordered a whopper with cheese & a double whopper with cheese, got 2 regular whoppers. Ordered a large onion ring & got a COLD small order only half full. the large sweet tea was 90% water, it didn't even have a tea color. They did not give us straws, & They failed to give us a receipt, when we called them, they said we would have to drive back so he could look at it, a 20 minute drive to return so they could "look at it". This is not the first time this location has messed up our order, or given us cold food. WE WONT BE DOING BUSINESS THERE AGAIN!!! Someone needs to retrain or replace some employees there, bad attitude, bad food & bad customer...

Wow ... I don't know where to start. Bad is not a terrible enough word. The place was filthy on a Sunday afternoon. See the pictures. Almost everything was out of stock .... no straws, no lids for regular or small drink cups, no ketchup containers, and 3 of the drink selections were only sitting out carbonated water (syrup was empty). Ordered a Whopper meal with cheese. Bread was stale, whopper was luke warm. Fries were horribly overcooked to the point of extra crispy brown and inedible. The one person who was working the cash register was friendly. There were 1 additional lady and 1 man working the back doing the cooking. Wait time was about 5 minutes for meal. Trash was over flowing. I would NOT...