Domino's Pizza — Restaurant in Virginia

I visited on a Thursday evening craving some nostalgia from years gone by and taking advantage of advertised price discounts. The online ordering process went quite smoothly for me, as I was able to place my order in a few minutes and get an accurate estimate (10-15 minutes) of readiness at the end. The exterior and interior of this location looked clean. My order was waiting in a warning bag which helped to preserve some warmth in my pizza. Along with a small half Hawaiian half veggie pizza, I also asked for orders of boneless chicken and cinnamon bread twists.

The boneless chicken has a different appearance than what I remembered, much paler and unfortunately less appetizing. The barely warm pieces really needed the sauce I ordered to give these items any flavor. The pizza was warmer than the other items and was completed accurately with light cheese as requested. I barely tasted the marinara sauce for the normal portion requested. Some toppings tasted okay such as the bacon, ham, pineapple, and onion. Others such as mushrooms and tomato had unattractive looks and lacking taste at least to me. The bread twists were disappointing as they were dry both inside and out with little flavor even with the liberal sprinkling of whatever was sprinkled on top.

My total bill came to just over $30 including tax. The middle rating comes from the convenience of the ordering process and speed of fulfilling my order and the mostly lacking food quality. Corporate Domino’s needs to provide some refreshed options to compete with the growing market for pizza options in metro areas such as this one. Their employees who strike me as generally well meaning deserve better items to sell than the seemingly tired ones currently being offered —...

Twice in a row I’ve ordered and they are simply not making the pizza. Don’t lie to people about how long it will take to complete an order. This is not complicated.

The first time, I went to the store after the pizza was stated to be ready, and they hadn't even begun making it. Then they made the completely wrong pizza.

The second time, they misquoted timing again, so I reached out because something is clearly off.

Updated after speaking with the franchisee. Whoever runs this location seriously needs customer service training. It was cosmic irony when the man said, "that is up to Domino's"...sir, YOU ARE DOMINO'S. Blaming other people you work with, when you are the manager, is poor attitude and solves nothing. When you say, "we did nothing wrong" after screwing up on multiple occasions, and blame other people at the company (he said that is the tech team's fault) instead of solving problems, that is both rude and weak. I don't care whose fault it is. I care about being told the truth and receiving decent service.

I was told that I escalated via the proper channel, which was via Domino's corporate, but then also told if I had an issue to call the store. The whole issue the first time was that I received wrong information from the store. There's no reason to call them when I'm already there and they haven't even begun making the pizza.

I was also told that this was the first time the franchisee had heard of the problem, which means that he is clearly not training staff properly, because I already raised it with them...

Placed an order around noon today and it wasn't delivered until after 3:00pm. When calling after 1:00pm and 2:00pm was told our food was "2 minutes away" which wasn't the case either time. The food was absolutely disgusting and had obviously been made hours before, the cheese was completely congealed and the boxes were permeated with grease. It was inedible. Was told we had to call after 6:00pm to speak to a manager, was put on hold for over 20 minutes when I did and received horrible service. Once I spoke with someone was told it was "too late" to receive a refund even though I had been told to call after 6:00pm. After demanding a refund instead of store credit I received a hurried agreement to a full refund and was promptly hung up on. Will provide an update if a refund is actually given but will be communicating with this store until it is done.

Update: spoke with the manager tonight and they are working on processing a refund but need to work with a main office. Will be keeping in contact until a refund is issued.

Update 2: received an update that the refund was issued. Please be aware they are capable of issuing them. Refunds aren't always the most appropriate recourse for issues but it is possible for...