Papa Johns Pizza — Restaurant in Virginia

Don’t waste your time or money at this Papa John’s. We’ve been ordering from them since we moved here in the summer of 2022 and the vast majority of the time we had some issue with our order. Usually, it was the extra sauces missing so we would call and they would either send them or give us a “credit” for them (which never actually happened). However, last week we had an experience that was beyond ridiculous and unprofessional and we will now be taking our business elsewhere. Last week, we placed an order via the app as we always do and after over an hour, we still hadn’t received it. After several phone calls and it still not being here the store remade and resent our order. Once it was delivered the driver realized, and admitted, that he had delivered it to the wrong house. We appreciated his honesty and owning the mistake. I asked him to clear that up with his manager since his manager had been clearly angry that we were insisting that we had not received our food. It very much felt like he did not believe us and that he felt we were attempting to scam them. Once we did receive our food (the second order) we realized were missing an item. Our original order consisted of 5 items and the new order only had 4. So I called the store again. All I wanted was a refund for the one item we never received. I didn’t even get that far into the phone call before he hung up on me. I then tried to call the store back several times and was immediately hung up on. I than called from my husbands phone to 1. Confirm their phones were working and 2. confirm I was being hung up on. Well, surprise surprise, I was hung up on again. We filed a complaint with the corporate website and got the canned “store leadership will be in touch.” Yeah… they haven’t been so now we are done giving them our business and would caution others who may consider this store. There are plenty of other pizza places around that deliver, USE...

I don’t like leaving bad reviews, but my experience was bad enough to share- We ordered pizza for my family on a Tuesday night. The app said 10-15 minutes and I arrived around 20 minutes after ordering. The guy working told me it would be around 20-25 minutes.

Completely off but I understand the que getting backed up! I then waited 25 minutes and went back inside and my order still hadn’t been started. I went back to my car, came out another 20 minutes and my order still wasn’t ready. Overall I waited over 50 minutes past my estimated prepared time which I think is a bit ridiculous.

The whole place smells like cigarette smoke and the employees were talking on the phone while 8 people waited impatiently.

The lady next to me also reported that her app said “Picked up” around 25 minutes before she actually got her order. It seemed like they were checking in orders early to appear to have a shorter wait time. I can’t verify this but it would explain why the times are so off.

Rating 2 Stars because the pizza was still well prepared despite being nearly an hour late . Overall this place needs better management or...

I have not had Papa John's pizza in probably 10 years and for some reason on Mother's Day I decided that is what I wanted. I just wanted to be home and relax and have some good pizza. I was honestly so hesitant because I purchased close to a $100 worth of pizza for a family of 6 and I was praying I wouldn't be disappointed. My pizza came fast and hot! When I tell you this was hands down the best pizza I've had in a long time!!! My kids kept asking where I got this pizza from. I was definitely not disappointed, my delivery driver was so sweet and even thanked me for the tip. I had to call the manager and tell him what a great job they did making this mom happy 😊. Food service workers always get beat down when something is wrong and I just wanted to let them know they did...