Taco Bell — Restaurant in Virginia

Taco Bell... More like Taco boo...I went to this taco bell and everything was going fine, placed my order like normal. When I got to the window and paid I saw the Cashier had heard the wrong item and charged me wrong, I had it fixed with no issues. However, after resolving the issue and getting out of line I realized they had forgotten an item. So, naturally I went to get the $3 item. Once in the store the manager was talking to me, a cook in the back yelled "You better check the bag" to the manager. The manager then proceeds to unwrap and check all my burritos, as if I was lying about missing an item after already being there 10mins. I have never, ever had an employee stick their hands into my bag after I've received it, especially in times like these. I don't know if the mistake they made at the window contributed to this behavior, but I sure didn't like it. Anyways, I got my burrito and went on my way. Sadly, once I got home... The three "Spicy Potato Soft Tacos" were missing their chipotle sauce.... The only thing that makes them spicy, Now its just a "Soft potato taco" Very Disappointed in the service tonight. I have never had a restaurant mess up three times in the span of 20 mins, and put their hands into my bag. The one good outcome, was a coupon for 1 taco.... with a...

I was told at the speaker (at 0130) that they were closed. I asked to confirm that they close at 0200 and she stated that yes, but they have to have everything broken down and cleaned up by 2am. I asked to speak with a manager and was told the manager was busy. I asked twice more and was told both times that the manager was busy and couldn’t talk to me. After a brief silence, the lady asked “what are you trying to order?” I replied that I was waiting to speak with the manager and she stated “ya, she wants to know what you are trying to order.” I stated that I wanted two burrito supremes with nacho cheese sauce and a drink. I was told I could only have one and that the nacho cheese sauce was already put up. I had just worked a double shift at the hospital and was tired and hungry and had a 45 minute drive home ahead of me so I agreed to the one burrito supreme without nacho cheese. When I got to the window and handed over my payment I overheard someone say ‘yep, she’s white.’ Shortly after my order was thrown to the cashier and she barely caught it. After the way I was treated and the comment about my race, I felt unsafe and did not eat the burrito, I threw it away...

I like this Taco Bell, but they are repeatedly opening later than their scheduled opening time. They’re advertised opening is 7am and even though I only stop here about once a month for breakfast, at least half the times I attempt to get breakfast here, they are still closed at 7:35am. Which I can only assume means this happens a lot. I can understand 5 or 10 mins late, but this is over a half an hour. Several times I have tried to go through the drive through, wait for a while, nothing happens. Then I’ll pull up to the window, where I can clearly see someone inside, as well as the clearly marked “7am” opening time, and get completely ignored. I’ve even gone so far as to park and try to go inside, but the doors are locked and when I get the attention of the staff inside, I am dismissed by a wave of the hand. Really frustrating when I’m counting on this as my only option for breakfast, and then treated like I’m invisible during clearly marked open hours. I’ve been here other times during the day, and have gotten good service and good food. But the opening times being unreliable really puts a bad taste...