Dunkin' — Restaurant in Wadsworth

Went here for breakfast, and my experience with the customer service was disappointing. When I first got to the counter, the server was working the drive-through window, so I decided to use the bathroom to kill some time. When I returned, she came over and I asked about a drink that was being advertised. She gave a brief explanation but then immediately walked away back to the drive-through window without saying “excuse me” or “I’ll be right back.” After waiting for some time with no further attention, I decided to leave because I definitely felt like my order was not a priority to her. On top of that, the bathroom was in poor condition—it never had soap, and it clearly needed a deep cleaning. Overall, the lack of attentiveness and poor cleanliness made for a very...

I got a refresher with outmilk and it was separated and chunky there was a large chunk floating on top. I asked her if she could remake it and she just tried stirring it and squishing the chunks. Then I said could you just make it with almond milk. Then she handed me a drink that was completely separated with chunky solid almond milk on top of the refresher juice. Then she just tried stirring it. Then she tried to tell me it was just cuz I was getting milk which is incorrect because I've gotten it many times at other Dunkin's. I just ended up getting refresher with lemonade instead, but I do not think their fridge is working correctly cuz all their milk was...

Horrible customers service! I dont know names because they don't wear name tags. However, everytime I encounter the chubby Hispanic kid, he seems to be in a hurry to push you out the door so he can hurry up and go back on his break. I wouldnt have an issue with that if my coffee was made correctly but that's not the case. Everytime I have to be the one to drive the conversation to get what I want. He doesn't ask any questions like if you need cream or sugar. Everything is just short and abrupt and don't expect a greeting or a thank you. Do yourself a favor and go to the other local DD...