I order a cake from Baskin-Robbins in Wales. And I will never order from them again. I get a called 30 minutes before pick up and was told cake is not ready due to decoration not being delivered. I was told to come later close to closing time which they close at 10 or 11 pm. I explained to them I can't and that I was going inside that I was just parking in their parking lot. I came inside the store and was told the same. That there is nothing they could do about it that I could get my $5.00 refund back. I told them it not okay. I should get a call early today not last minute. And I ask if there was any other option for decoration and they said no. I ask for a discount for the inconvenience and was told no am not allow to do it. I ask well can I speak with someone that is able to and he call them. This person was so rude as soon I answer she told me I know what your going to say and you'll have 2 option you get your $5.00 refund or leave the cake and get a full reimbursement.
If you know me am not a person that wants anything for free. I understand management since that's part of my job. I understand customer since I deal with them everyday. But clearly they don't know how to run a store. How is it that having only 3 option to buy a boys birthday cake you have nothing. And how rude can they be. When I ask the gentleman if he will take this to his son? he just laughed.
I believe it should've be handled differently. I should have received a called. Since they called me yesterday that my pick up was at 1:30 am and that they don't open until 4am if I could come before 4 am. I told them I meant 1:30 pm. But they never gave me a heads up that cake will not be ready. This is not acceptable. I know it's just a birthday cake i should get over it. But this is why business close people are so rude. I also understand not every customer is right. But being management and yelling at customer is not okay. I know is hould have just take my money and go some where else but Max chose this cake. He loves ice-cream and chocolate and if you know me i will do anything for my boys. I don't cake for the cake but no one should treat anyone without respect. Instead of apologizes I was told grap your cake and leave. And by the way it's...
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