Baskin-Robbins — Restaurant in Wales

I order a cake from Baskin-Robbins in Wales. And I will never order from them again. I get a called 30 minutes before pick up and was told cake is not ready due to decoration not being delivered. I was told to come later close to closing time which they close at 10 or 11 pm. I explained to them I can't and that I was going inside that I was just parking in their parking lot. I came inside the store and was told the same. That there is nothing they could do about it that I could get my $5.00 refund back. I told them it not okay. I should get a call early today not last minute. And I ask if there was any other option for decoration and they said no. I ask for a discount for the inconvenience and was told no am not allow to do it. I ask well can I speak with someone that is able to and he call them. This person was so rude as soon I answer she told me I know what your going to say and you'll have 2 option you get your $5.00 refund or leave the cake and get a full reimbursement.

If you know me am not a person that wants anything for free. I understand management since that's part of my job. I understand customer since I deal with them everyday. But clearly they don't know how to run a store. How is it that having only 3 option to buy a boys birthday cake you have nothing. And how rude can they be. When I ask the gentleman if he will take this to his son? he just laughed.

I believe it should've be handled differently. I should have received a called. Since they called me yesterday that my pick up was at 1:30 am and that they don't open until 4am if I could come before 4 am. I told them I meant 1:30 pm. But they never gave me a heads up that cake will not be ready. This is not acceptable. I know it's just a birthday cake i should get over it. But this is why business close people are so rude. I also understand not every customer is right. But being management and yelling at customer is not okay. I know is hould have just take my money and go some where else but Max chose this cake. He loves ice-cream and chocolate and if you know me i will do anything for my boys. I don't cake for the cake but no one should treat anyone without respect. Instead of apologizes I was told grap your cake and leave. And by the way it's...

I went here with my daughter & got something for each of us that tasted like almost nothing. My daughter said it tasted like freezer burned ice cream with some lightly chocolate flavored pieces stuck in it. Terrible. Would never...

Say online and on door that they are open til 11pm, we got there at 10pm and they...