Tinkers Creek Road Tavern — Restaurant in Walton Hills

Where to start… please know that I try to give a place a chance before I leave a review. When this restaurant first opened they had awful/painfully slow service with mediocre food, however the location and view were wonderful. I booked 2 department holidays parties there because of the charm, however the service was just too slow to book it again for any type of event. When I found out that new management came in and revamped the food I was excited to go back again. The food was better (at first) and the service was a bit faster but not by much. Over the past 6 months they have just gone straight downhill… I had a cocktail served to me with a fly frozen in the cube, GROSS! Please note that I never asked for a complimentary cocktail or was offered one for the fly. Then a few weeks later we sat outside and were swarmed by gnats so bad we had to move inside. You would think being inside was better but they have a fly problem in there, gnats outside and flies inside…makes me wonder how they keep the kitchen with so many flies. I figured they were by the National Park so maybe that caused the bug issue. My last straw was the soggy fish tacos, I went for lunch and had fish soup as opposed to fish tacos. Every bite I took leaked an abundance of liquid, I finally said something to the server and was told that wasn’t normal but she then left the plate on the table to check with the chef. After a bit she came back and offered a dessert… what??? Why am I being offered a dessert when I was served soggy food that I couldn’t finish? I politely turned down the dessert and was given my check in full. I never demanded her to remake the food nor did I demand any kind of refund… she offered a dessert because the food was less than satisfactory. If you know the food isn’t correct then why are they charging full price for it. Then the owner or manager came over and said it is not the servers decision to credit food, and went on to ask me why I thought it was soggy, in which I referred her to the chef that prepared it. The fact is I come there often enough, I only order that dish and this time it was DISGUSTING, so don’t argue just do the right thing (PERIOD). There are many other places to dine at with very nice locations and I look forward to dining at those places...

Let me start by saying I can’t believe the amount of 5 star reviews on this place. We took a bike ride and stopped in for lunch thinking since it was a nice day we would sit on the patio - nope… closed for the season. Really didn’t matter because the chairs and tables are so rusty and it looked like the patio hadn’t been attended to in months. We chose to sit at the bar and came to find out that it’s the owners daughter that was the bartender. She was OBNOXIOUS… and that is polite… I could say far worse. I ordered the beet salad, husband ordered the fish sandwich and fries. The beets were gray..so gross… owner got so offended and tried to defend herself saying that they were vacuumed packed and delivered that day. Not a chance! My husband said the fish sandwich was blah and the fries were ok if you like a lot of burnt chicken nuggets with them. The only reason why I can imagine people like this place is because of the smoked meats. Poor smoker guy was the only one working his butt off. I felt so sorry for him because in addition to making the bartender “owners daughter” a medium rare ribeye - (poor thing - hadn’t eaten in 3 days because of the stress of the restaurant- and she let the whole place know) he had to listen to her complain about all the patrons and how bad she hated them. Apparently someone even videotaped her being rude and that really set her off. Which was actually a tad bit entertaining…Don’t order a drink with any garnishes before 2:00. They don’t have time to prep! Owner is too busy feeding grandson Oreos. (BTW - he hates onion rings, and tomatoes) Another useless bit of info I didn’t care to know about. This place is honestly disgusting and they have had multiple health code violations too. I am getting sick just thinking about my salad. Wish I would have taken...

I received a gift card to go here and heard it was great. We arrived and walked in to be greeted by a woman who was rolling silverware and was very unhappy and told us to go by the other entrance to see the hostess. So we do. It took a good 15 minutes for someone to acknowledge us. Finally we are directed to wait outside or at the bar. We find seats at the bar. We ordered a drink. While sitting at the bar we were dripped on by a leak coming from their pipe and air conditioning system. Several areas were dripping within that area on the floor or on the tables. We sit down and we order from the menu. While we are ordering we get to hear the bartender and several other young servers talk about how rude a customer was and they were very loud and obnoxious using profanity. You can tell customers felt uncomfortable hearing this and yet they kept going until someone told them to chill out. Finally I get my food. I ordered the chicken blt sandwich. The chicken patty was cold inside and not edible. I asked the server what some of the drinks were that were specials and she had no idea what was in the them so came back 20 minutes later and finally told us the ingredients of one of the specials drinks. When it was time to get the bill the server brought it to my husband. I took it and put my gift card and my credit card in there. She came and asked him and him only if he needed a box or if everything was ok. He said no we didn’t need a box. She brought the receipt back again to my husband only and told us to have a good night. Clearly a lot has to be fixed and trained at this location but we will not be...