Cafe One East — Restaurant in Warner

Let me preface by saying I passed over Common Man Hooksett rest area, so I could get some good local coffee from a local coffee shop I've been wanting to try. Stopped @ 810am this morning, Wednesday April 3rd. 2 employees, no customers. Ordered half decaf, half dark roast. Was told you don't have dark roast, only light and medium. Okay, I'll have half decaf half medium. Was told no decaf, only decaf espresso. Okay, half decaf espresso, half medium. "Well, I can do espresso shots and fill the rest up with regular. Sooo, what do want to do with that...?" I tell her I don't really understand what she's talking about. I don't know what that means. "I can make espresso with decaf beans" I tell her sure, half decaf espresso half medium. (not sure why you have decaf beans but don't make decaf but whatever). I was then told something about an Americano and medium and again, I tell her I don't know what that means. At this point I'm completely over it and I just want to leave and I'm feeling kind of stupid that I don't know boutique coffee terminology so I just give up and tell them I just want a full mug of medium and I'll drink it slower so my heart doesn't explode 🤣. She then looks at my travel mug that I brought with me and says "this is a 20oz mug, do you want it filled?" to which I reply yes and the cashier rings me up for... get ready... FOUR DOLLARS AND EIGHTY EIGHT CENTS for a coffee that I didn't even want but I took, just so I could stop feeling like a pain for ordering something that you don't have. The tip screen comes up and I'm feeling really frustrated so the tip screen looks like a GIANT NEON SIGN AS BIG AS THE SKY and I work in food service and for some reason I feel bad that I wanted something that they didn't have and I feel guilty that I didn't understand the language of coffee so of course I pushed the 2 dollar tip button and BOOM. Just like that I've paid SEVEN DOLLARS for a coffee I didn't even want. Then I got outside and poured in my own Oat creamer which works fine with both of my top 2 home coffee choices, Ragged Coffee Company and Vermont Coffee Company Organic, and it curdles immediately which means the brewed coffee is much too acidic. Maybe the worst retail food experience I've ever had, at least in memory. To be fair, both the employees were nice. Like, they weren't rude or anything, just the whole coffee situation. Anyway, that's my story and I'm...

I just had some of the worst customer service. I called ( from Texas) asking to purchase a gift certificate over the phone for a local friend to enjoy, ( she lives in Warner NH).

I was told they could not do that but if I'd like to come pick it up I could do that , lol.

I said " you're kidding right?"

Oh no, not only are they not kidding, they are so serious he hung up on me when I asked for the owners contact info.( he said he was the manager)

I would have preferred handling this privately with the owners but was not left any choice.

So here you go. A 1 star review.

In response to the owner:

I'd be happy to chat with you. It was my initial goal to talk with you privately,

With so many digital payment options available the correct response ( in my opinion) would have been:

" I'm not sure how to do that, can I take a good call back number and see what I can find out) BAM!

Customer Service. It's not hard.

Thank you for your quick response.

Possibly your manager will understand hanging up on a customer has...

I haven’t had the pleasure of visiting Cafe One East in person (yet!) so my review is only about the quality of customer service, which is exceptional. We had a difficult family situation and needed flowers delivered to a relative who lives in Warner but isn’t able to receive deliveries. Cafe One East graciously allowed the flowers to be delivered to them instead. Not only that, but they went above and beyond by providing complimentary drinks and treats to my relatives, given the situation. It meant so much to me, living miles away from my family, knowing our floral delivery would be safe and that the employees truly cared and showed their sympathy as well. Excellent customer service is rare in today’s world, so it needs to be rewarded and celebrated! Thank you, Silas and...