McDonald's — Restaurant in Warren

Complete chaos with employees off shift going in and out of the restaurant, yelling how they don't care about ticket times while customers are standing in the lobby waiting for food, the supervisor being completely indifferent when handling issues with transactions, it was such an unpleasant experience and this isn't our first experience. We literally got charged twice for the same order that we placed online. They said they canceled the original order because they didn't know how to ring it up apparently and so we waited 25 minutes for 2 mcribs, 1 cheeseburger and a large frie. Stuff happens, especially in a restaurant around dinner time I get that. But that is exactly why we ordered online prior to leaving the house. Also I'd be completely fine if the food had been good but somehow amongst the chaos that is this McDonald they can't make good, hot fries to save their lives, my cheeseburger was burnt which I didn't even know was possible to do to McDonald patties, they had indicated there were no chopped onions for the mcribs but there were diced onions they could substitute which we were fine with but instead they just decided not to put any onion at all on them. It's little stuff but it adds up, getting charged twice, waiting for an online order, the obnoxious behavior of the employees and not making some really basic fast food well was enough we won't be back to this particular McDonald's which I'm sure doesn't really matter to the owner but I just had to share...

This is my first ever food review ever. This is most likely the WORST McDonalds you will ever come across. The past, it was great. Now, you have employees smoking while working, having bad attitudes, food wrong/missing, legitimate over 1 hour waits, etc. Tonight was the final straw. Sometimes there’s only one employee working? I’ve waited over one hour and thirty minutes and it was never done. Just recently, I’ve had five orders wrong. I’ve been in the food business, I get it. It gets stressful. But there is no way you do the opposite of the order. I order extra salt on the fries, cheese on my McChicken, two large drinks. No cheese, an ABUNDANCE of lettuce, and no salt on the fries. And the drinks are barely full. They also burned my McChicken to where the bun was black. How do you burn a McChicken guys? The lobby most of the time reeks of weed and it doesn’t help on many occasions you see the employees smoking in the store. I’ve also gotten very sick from this location. I will never take myself, friends nor family to this McDonalds ever again. You’ve lost mine and many other peoples’ business because of the genuine incompetence of this location. I hope the Franchise Owners have a wake up call. Avoid this location...

Went through drive-through about 8 o’clock ordered a big Mac and a large fry and Coke. Friendly employee at the window. Received the wrong order, proceeded around the parking lot building and got in line behind 8 to 10 cars. Got to the intercom told them they gave me the wrong food proceeded I had was given the right order. Got home after working all day wanted a quick meal, the fries were so cold the big Mac was Cold it was totally an edible it felt like the french fries were made when I first went through 15 to 20 minutes earlier. Called the manager he said what do you want me to do I said I don’t want anything I just want you to know it’s as someone who cooks for a living that’s a bad business move to just give the old product. He said well I don’t know what I can do I’ll talk to my employees I go the best thing you could’ve done was I apologize for that and I will try to make sure that never happens again where he proceeded to just be silent and then hang up on me. Common sense,Manners, and good work ethic on that gentleman’s part is not someone you’d want to represent your company. I went June 12 around 8 o’clock so whoever was duty as a manager Was very...