Mr. Miguel's Mexican Grill & Cantina — Restaurant in Warren

I did a review when I first dine at Mr. Miguel's. It was a great review, the food was great, the drinks were great and the service on my first visit was great! I bragged about the food so much that I convinced my husband to try it. We went last Saturday(August 13th) the food was still great, as well as the drinks. However, the service was not the best as the first time. Mandy who was our waitress was not very accommodating. As if she really didn't want to wait on us. Now I am big on tipping, but if my service is not good I will not leave my usual tip. Now I did leave a tip for Mandy or was a little greater than 10%. However, when I looked at my account 2 extra dollars was taking out as a tip that I did not authorize. I called the restaurant the following day and spoke with someone who proclaim to be a manage by the name of Rob who said on my next visit he would Credit my bill the $2.00. He have me his cellphone number and advised me to call once I'm there and he would have my bill adjusted to reflect the 2.00. We had a family day today, Saturday (August 20th) it during a really hard time for my family. It's coming up on a year since my mom passed. We wanted to enjoy time together so I suggested after the movies going to Mr. Miguel's and this time I invited my daughter and son-in-law. I called Rob and he said he would handle the adjustment of 2.00 on my bill. Once seated, we once again got Mandy. This experience was far worst then the last. She took our drink order and said she would give us a few minutes and come right back. She was gone a bit long before actually coming back to the table. The food came out for everyone except my husband and the Queso and Quacamole that I ordered with my food. Minutes later my husband's food came out and it was the single shrimp fajitas and it was cold not a sizzle of any kind. At that point I sent Rob (A MAMAGER) a text. In my opinion he didn't handle it as I expected a manager to. I told him I would update my review and research who the owner is and address my concerns. Mandy was accommodating another table she had which was directly next to ours and not one time asked if we needed anything or if everything was okay. When she asked if we needed containers, she dropped then so quickly and walked away before I could get a word out. IF I EVER GO BACK I DEFINITELY WILL NOT HAVE MANDY!! This is not good for a place with good food. VERY...

I have been a patron of this establishment since the first day that it opened. for the most part I have had great experiences here. The food is great as well as the drinks. We went for dinner on 10/22/2019 we were seated at 9:30, ordered drinks and looked through the menu. One of the waitresses that we know well came over to see if we had ordered yet. We stated that we had not. She said OK hurry because the kitchen closes at 9:45. Thanks for the heads up. We placed our order and the food was served promptly. Our waitress came out to see how we were doing. We told her everything was good and ordered another round of drinks. She left and came back telling us that last call was at 9:45. We told her that we were not offered last call. She asked if they could make an exception. NO THEY WOULD NOT! She said that the other waitress had told us that the bar closes at 9:45! I stated that this was not the truth because we would have ordered another round when we ordered our meal. And we were told the kitchen closes at 9:45. It plainly states on the front page of the website. We felt very rushed to eat our meal and felt like they just wanted us out of there. The staff were putting their coats on before we even got up from the table. Our waitress just kept apologizing. We told her that it was not her fault and we understood the position she is in. This was our first time back in about 2 months because of issues we had the last time. I was really hoping that it was just a one time thing. The last visit it took 25 minutes for a waitress to come to our table, and hour and a half to get our order. The orders were all messed up and had to be sent back. There were others in the restaurant complaining also. Multiple tables. Our waitress kept blaming the kitchen staff. If it was the kitchen staff how did the people next to us came in and were waited on in under ten minutes and received their food within 15 minutes. The server did dump a plate on one of them though. I could go on and on about these 2 visits but I think I have said enough. Overall We love Mr Miguel's! We tell everyone about the food and drink's and recommend them on a regular. We will be speaking with management. I am required to give a star rating. I wish it could be 5 stars. I am only rating these past 2...

It is rare that I write a bad review as you can see by my other reviews but this was a HORRIBLE experience tonight. The first experience was stellar with Holly as our server but tonight cant say the same. Came here for my fiance birthday &when we first got there we were taken straight to the back in a separate room with like 2 other tables and there were open tables in the front for us to be seated. No dim lights, did not get to view the live band and barely heard the music back there. Felt as if we were being discriminated, prejudged. The manager, Marissa who was also our server did not seem to want to be around us. We had a party of 6 and there was another table with 2 people, she would cater to them but did not want to acknowledge us. My fiance tried to call for her attention but she ignored him and walked off.. When she came back and he asked her if she could take the onions off due to allergy she made a smart remark saying she already told him what came on it which was unnecessary because he did not hear her because he was trying to calm our son down. But when he got it, he took one bite & put it back down because the food was bland, requested another dish and was denied because they had already replaced the dish with onions. My sister works in upscale restaurants and it doesnt matter if a dish has already been replaced, you should try your best to make customer experience pleasant!! My nephew waved at a waitress and said hi, she walked straight pass him. My fiance' was so displeased and didnt want to order anything else and walked out in frustration and sat in the car the rest of the time &he is a very patient person. No offer for free dessert on his bday? My gma was offered free dessert on hers.🤔 She gave him a dirty look of the side of her eye as walking past. Spent over $100 for this plus tipped although we had to experience this. Had a much better experience at Osakas yesterday. I hate that he had to experience this tonight for his birthday. Felt very unwanted, I feel so bad for bringing him to this establishment tonight!! My mom asked for one to go bottle of alcohol but was charged for two, probably intentionally. Next time will be going to another...