Papa Johns Pizza — Restaurant in Warren

Thursday afternoon, April 25, while at work, I was taken to the hospital. Unfortunately, my hospital stay ended up longer than expected. On April 26, I called the local Papa John's and ordered a Tuscan 6 cheese to be delivered to my room. It was perfect! On the 27, I called the same local store to order another pie; much to my surprise and utter disappointment, I was told that they didn't deliver to the hospital. I even brought up the fact that I received the one last night, but that made no difference. Why would they make such a policy change on a Saturday afternoon? Or did they? I even tipped the driver over $10.00; is that not enough?

Upon my complaint, I was called by a Papa John's over an hour away that had nothing to do with my complaint, and then received an email from someone else that referenced information that had nothing to do with my complaint. Apparently they have gotten so big that if they lose customers because of their lack of respect and utter incompetence, they just consider that a cost of doing business and move on to ignore the...

I would give a 0 star but that is not an option. So super bowl Sunday, I literally put an order in online for my pizza to pick up at 6pm so I would have it in time for the 6:30 game. I put the order in at 9am. I arrived at the location at 6:10 to pick up my pizza, waited in a line, just for the guy working the register to tell me that they had not even started making it yet and that I should have known that ordering ahead was not a guarantee. I explained to the guy that I ordered ahead so that this would not be an issues and he said "yeah it's going to be at least another 45min to 1 hour if not longer". I understand all pizza places are very busy on super bowl Sunday but the fact that I put the order in early in the morning and it could not be even started till well after the pick up time is ridiculous. If you cannot keep to the scheduled times then it should not be an option on their site. I will never use this location again, or probably papa johns in general. I don't know if it is the system the workers see the orders on or just poor...

Today is the first time I’ve ordered from papa johns and it will surely be my last. Placed an order at 6:30 and it was scheduled to arrive at 7 latest. Mind you, the store is 3 minutes from my house. Didn’t show up til 7:40 and the delivery driver informed me she forgot the Root Beer so she had to go back and get them and said it would be 10-15 minutes. Waited another 30 minutes just for her to bring Dr.Pepper and tell me they were out of Root Beer. No one in my house drinks Dr.Pepper, i just told her it was fine so she didn’t have to run back a 3rd time. Overall waited over an hour and a half for my order that was supposed to take 30 minutes tops. The pizza was also mediocre and one of the pizza’s came with a topping I did not order and cannot eat due to a sensitivity. The only reason I’m giving 2 stars is because the delivery driver was very kind and I work in the restaurant business so i understand how it...