So, I haven’t dined here in over 5 years and I went last night for a family members birthday with a group of 20. We were told there wouldn’t be any issues with the amount of guests as our table was reserved days in advanced, but when we gave our name to the many “hostels” at the front desk, we were told they could only accommodate 18 and they were trying to get a table ready for us. We all went outside to the bar to grab a drink and wait; I saw 2 empty seats at the bar and the bartender told us that they were reserved, I replied and said that’s okay, I just want to order a drink. 10, 15 minutes go by and I’m not getting served, I walk away to check on the table, and I come back to see 2 people sitting at the “reserved seats”. The bartender tells them that those seats were already taken, but where were these people? Well, it turns out to be her friends and they were across the bar.. from my understanding, bar seats aren’t reserved seating. At this point, I still haven’t got served. It took for a couple of my family members to grab her attention, and the attitude was ridiculous & astonishing. I completely understood that it was a Saturday night, and a busy one. But that doesn’t excuse the behavior. We finally sat down for dinner and our waitress was the best part of my night. Welcoming smile, very nice and attentive.

Here comes the icing on the cake, I had my car valet & I handed the young gentleman my ticket as my car was literally the last one in the lot. He gave me a face and asked if my car keys had a specific key chain, I said yes, and I was told that my keys were “misplaced” and another young gentleman told me that my keys were with someone who called in earlier.

Okay, I understand things happen, but WHY wasn’t this person told to come back with the incorrect keys?? Not only did I receive a bunch of excuses, their Supervisor wasn’t any better. A man by the name of “Adonis” basically told me over the phone that there wasn’t much that he could do and he would need to talk to his employees. While this is happening, one of the younger employees took his personal car to drive to Cranston to get my keys. The restaurant is already closed at this point, so it’s not like I could wait inside and maybe get a complimentary drink. Nope, I’m stuck there patiently waiting for my keys. About 45 mins later I finally received them.

I NEVER leave reviews, but I’ve never had something like this happen to me. There was ZERO accountability.

Safe to say I won’t be returning