Wendy's — Restaurant in Warwick

The manager Angel I believe is her name , is absolutely awful. I had a credit for a 4 piece nugget that Hayley had given me a few days ago. It was forgotten & I called & spoke to Hayley who was super nice! I came today 7/17/25 @ 520 pm, gave my order to the girl then let her know I also have a credit for a 4 peice nugget that Hayley gave me the other day. She told me my name was not there & I told her exactly who gave me the credit. For a damn 4 piece nugget. She told me to call the next day , I asked who the GM was & her response was "I don't have to tell you that " I asked if there is indeed a girl named Hayley there & she again said " I don't have to tell you that" then I asked what her name was & she said "I'm not telling you that"I pulled up to the window & 2 boys asked what was wrong & I told them she's giving me a huge hard time over a credit for a 4 piece nugget & they rolled there eyes & apologized to me, the younger boy was scared to tell me her name & then told me it was angel, I was then waved over to the last window where the guy gave me my food, I saw a girl in a manager shirt & asked if she was taking my order & if her name is angel, she rolled her eyes & gave me a huge attitude, I told her exactly who gave me the credit & this whole situation is so not needed & she is acting entitled & rude to me for absolutely no reason, she used her hands to act like "she was crying " numerous times, infront of all the other co workers who just looked at her like "omg" they all looked at me & apologized quitely with there mouths. She's also threatened to call the cops on me & I told her to please do it ! It would only look bad on her, I was calm but stern with this whole situation. It wasn't right at all. She's a huge issue in your restaurant ! She clearly is mean to customers who did nothing wrong, & makes her coworkers feel small& intimidates them & they are scared to say what is right. I was a GM for 10 years, I know exactly what she is doing to the staff mentally & giving customers a hard time over nothing. She thinks it's funny, she...

Hi! Just wanted to say, I work here and I’m very interested in our customers experience and on almost every site there are stories of experiences that don’t happen in our restaurant. I’ve worked at Warwick Ave two years and there are more recent reviews detailing names of people that have never worked there. Also any time there is a major issue or complaint it usually gets around the store like “did you hear this ... happened” And I’ve never heard of some of these things ever happening. This goes for all websites (like yelp and stuff). I’m not saying these people are lying I’m saying that it might not be this location. Please give Warwick Ave a chance I’m trying really hard to encourage hot, fresh quality food from an efficient, positive, and clean environment. It’s taking a lot of trying to change old habits and getting rid of our worse people but it’s not easy when most people in fast food don’t care. Also please have a bit of sympathy for us as it’s not just “not caring” because even tho I care a whole lot, at the end of the day everyone makes mistakes sometimes and the job can be very stressful. I’ve legit had customers yell at me to the point of tears demanding refunds and critiquing my personality when all I’m doing the best I can and working with some less competent coworkers. Thank you and much love from your local...

My cat passed away this morning so I've been sad. While resting on the couch I saw the Wendy's commercial and thought to myself that looks like good comfort food since I'm sad. My husband agreed, stepped into his boots, hopped in the car and was on his way up Warwick Ave. When he came back home, he said he waited so long in the drive-thru. He was given the wrong order and had to wait longer for the right order. When he got back home only 5 minutes away and placed my food on the table, I couldn't wait to eat. Well what a disappointment that was. The food was so cold and hard. Horrible! The double stack was half on the bun and missing lettuce, tomatoes, and onions. The buns was hard and old. The fries were limp and cold. The chicken nuggets were hard, oily, and cold. Now the chocolate frosty was the best part of my meal. My husband said his spicy chicken sandwich and fries was also cold and disgusting. Absolute trash, don't waste your money there!! The Department of Health needs to inspect that...