I've have been going to Sollena's pizza for many years and they were good up until the other night. We ordered through Slice like we always do. An hour and 1/2 passed since our order and no pizza. We called Sollena's and they said Oh our paper must have run out we will make it now. We didn't get our pizza until almost 3 HOURS later. Slice canceled and refunded our money back so we called Sollena's to let them know that slice refunded us and Sollena's STILL took the full amount for our pizza. We didn't get a discount or refund. I'm beyond disappointed. AND they didn't even get our order right!!! We went to Santinis instead and they had our pizza to us with in 30 mins. I'm completely turned off from Sollenas now HORRIBLE customer service for LONG...
Read moreOrdered 75 wings tonight for my super bowl party. Most of the wings were burnt. I called and talked to the owner and he said it was due to they were very busy and it was super bowl Sunday! I said -do you sell over cooked food due to being busy? He told me they baked the wings because they were busy to get them done fast because they were VERY busy. He told me the top few should have been over cooked only. So he knew they were burnt and sold them to me anyhow. They wanted me to drive back for 20 free wings . They could've offered to deliver new wings but NO! Piss poor service! DO NOT order from this place !!!!! They lost my business for good and they had A LOT of business from me . NOT ANYMORE! " . How could you sell over cooked food knowingly to...
Read moreOrdered pizza at 6:05 pm and stated an hour wait. Husband texted me at 6:56 that pizza was out for delivery. At 7:20 I call to inquire and I am told it’s out for delivery. At 7:40 I call again and they claim that it was never out for delivery but the driver is leaving now. At 7:58 the pizza is still not here I call again and I am told that the driver went to the wrong address. I ask for manager who then makes another excuse of the ticket never printing. He then tells me it’s not his fault. Claims nothing he can do to help. Then offers to let me have a 20 dollar voucher for my next visit. I will not visit again. This place is an absolute joke. Like my kid went to bed before she could...
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