Napoli Stone-Fired Cuisine — Restaurant in Washington

We dine at Napoli's every Thursday. Just last Thursday, December 1, 2021, We had the best entrées we have ever experienced. The entrées were presented graciously and the taste was celestial.

At Napoli's, I appreciate the attention to COVID safety, the cleanliness, the way the staff makes the customer feel valued. Lianne, the manager, checked our vax status the first time we came in for lunch and remembered our names and status on subsequent visits. The service is fast, the prices frightfully low, the servings generous and if you get a free Totem Rewards card, the prices are even lower.

If you are wondering what we ordered, it was the General Tso's Rice Bowl and Mongolian Beef Rice bowl. They were loaded with meat, vegetables and an exquisite sauce. We were...

Really disappointed in customer service usually we have a great experience but, not only was the cashier dismissive she gave us a # for table saying our soup would be out shortly it’s been 20 min and she approached us to let us know she delivered our soup to an empty table she passed by us to deliver to and informed us it had been there awhile and asked if we would like a new soup and salad I’m confused why she passed by us first off and secondly why she delivered to an empty table and last why wouldn’t we want new soup and salad considering ours had been sitting at a table??? And to top it all off didn’t apologize I’m throughly confused considering food service and great service equals great tip!!! Now I’m afraid my main dish will be delivered to the...

Ordered 2 orders of fish and chips and I had chicken strips and chips on 2/11/23. When we got home and my husband and son looked at there fish and chips it was so overdone they couldn’t eat hardly none of it. I wish I would of looked at the order before we left because I would of returned it. The only reason I didn’t check was because in the past the fish was cooked perfect. My chicken strips and chicken were good. Disappointed paying $30.00 for 2 orders of fish and chips and they couldn’t eat it. Wish I would of...