Marco's Pizza — Restaurant in Waterford Township

I'd like to say it not was great but it was Ok, food was decent and could have been better but for the following reason. I walked in and ordered. The guy taking my order in the grey shirt could not have been more unhappy, or so it appeared. As he taking my order it was like ordering from a grumpy man who was leaning over the counter looking all over the place and away and not focusing on a customer that was reading a Spanish menu and didn't understand. Yes, I did not realize there was a menu in English until later LOL. In any event I kept looking up at the menu board. Mr. boredom completed my order but never offered any suggestions for my pizza, like a flavored crust-didn't realize it until after I ordered. Ok, so I could have noticed but I never been in there before, he could have said something at least so I ended up with an unfavorable crust, the pizza itself wasn't too bad. I ordered a Ham & Cheese sub. They come with onions, I again hadn't noticed and he again never said anything like "you want everything on it, onions, tomatoes, etc." Oh, Thank you for asking but I am allergic to onions and therefore won't have to throw out a full 12" sub because no one else is home to eat it-yep I did throw it out. If you don't care about the customer and you provide lazy service with a lazy attitude customers are likely to favor the hundreds of other pizza joints surrounding the area. While I was there another customer came in and had issues with his order. The young man handled it well and who knew who was right or wrong on the customers order, the customer should have received what he was talking about, especially when he said he has been a regular but will no longer visit. It just seemed like this crew was so unhappy. When I cam in there was a another girl who I thought was waiting and taking a seat in the small place. As my back was hurting I went back out into my truck to wait. After 10 minutes I went back in and one of the guys said they needed help and the girl left the front and went into the back. Wait, what??? Why don't you have seats in the back for your employees instead of taking one of the 4 seats in front. The rest of the crew , it seemed like they were so unhappy working and then complaining about the complaining customer. The young man in the black shirt did Ok, just don't like the whining though of other customers. The guy in the grey shirt was well, just there. Just seemed like a lethargic place and not paying attention and really lacking in care. A recommendation would be to treat all customers who come in or order from afar with respect and dignity and be involved, pretend you like your job or just leave, don't hurt the stores name. You have many good reviews perhaps I caught you all on a bad day but don't turn your bad day onto others and if someone complains, listen, don't speak until the customer is ready to listen, anyone can easily diffuse a bad customer....

I enjoy Marco's food, I really do, and have ordered from the Cooley Lake store several times, but today was the last straw. I was almost at one star here. I basically fail to understand why...

#1) If you are a pizza delivery driver employed at Marco's, or anywhere else for that matter, the first order of business should be, show up to your job, second, drive safe. 3rd and final priority should be getting your orders where they need to go with as minimal hassle to your customers as possible. Particularly if you want to ensure a decent tip for your coffers. Why would one not double-check or ask about any special delivery instructions that may be integral to go from point A (your store 5 minutes away) to point B (my house)? I don't get how you just leave the store and not think to look or ask if there are any special delivery instructions for ANYONE.

#2) How does a break-off a big corporate entity with supposed solid franchise systems in place continually set their employees up for failure in food delivery - a super-core function of your entire business model? Corporate has fashioned a long-a$$ receipt to stick on the box - can someone there not figure out a way to get the information you type into the special and tiny delivery instructions field that they have for you to fill out when you place your order online, ONTO that receipt? It's a seamless process, UNTIL the food - MY FOOD - is set to get to my house.

Now, mind you, I do not live in a labyrinth, nor do I live in a cave. If I did, I would be courteous enough to leave explicit instructions on how to get here to make everyone's life easier. Even if I call AFTER I place my order online and request someone pay attention to the details, it can be a total crapshoot. I live in the upstairs level of a house and my entrance is off on the side. My landlord continually gets knocks on her door and I have to rush downstairs to try to stop that disruption if I see the car pull in the drive and the driver just start heading up to her door. On top of that, I have a tornado baby to contend with and work from home. Ordering food I do not cook is supposed to make my life easier. ONE LESS THING. It ceases to be a convenience if I am on constant watch and have to break into a run to simply get some pizza+. Today, it was cold and snowing and I had to rush to the front of the house to get my order again. The free Cinnastix I got for my trouble over the last snafu a few days ago was nice, but fixing these delivery issues permanently would rock my world a whole lot...

I've lived in Waterford for the past 7 years; I've ordered Marco's since before anyone really knew Marco's. The Waterford store was one of the first stores in Michigan, I still remember getting my Marco's loyalty punch card stamped when I ordered a pizza. We've ordered Marcos probably 4-5 times a month since then, always different pizzas, different crust toppers, just to try them all. In the 7 years we've been here, they have always given us exactly what we ordered, never a wrong order and to top that off, actually delivered Pizza to our boat on Elizabeth Lake. (Met us at the dock, but still delivered to the lake!). Fast forward to today, picking up a loyalty rewards pizza (basically free because of prior orders). Walked into the store and was greeted promptly, as always, but I was a few minutes early and I knew the pizza wasn't ready yet. I saw the pizza coming out of the oven, and the manager was in charge of the boxing station. He pulled the pizza out, stopped and yelled "WHO MADE THIS PIZZA?" I was personally taken back, I knew it was mine, but was it that bad?!? ... He looked around the store, until one of the employees raised their hand. He looked at her and said, this is beautiful, this is exactly how a deluxe is supposed to look and started clapping to congratulate her on how well she did, other employees also clapped. Then he invited other employees to look at the pizza. All in All, I was just waiting for my free loyalty Pizza...thought maybe because it was free, they might skimp... boy was I wrong. I have to say what a great environment and management team they have at this store, supporting their staff, and making the best pizzas. And always supporting our local community (Fireworks on Elizabeth Lake are not cheap) Picture of the perfect deluxe attached, and it was delicious.

Thank you Marcos 1160! We...