Mountain Espresso — Restaurant in Weed

How a Small Espresso Shop Survives.

Mountain Espresso in Weed, CA. is a medium-size cabin like shop that I’ve been going to since 2009. However, they’re not alone anymore. There’s espresso and coffee shops everywhere. From the smallest trailers, to the largest corporate and franchised operations. So, what keeps me coming back to particular shop in my travels? First, offer what the larger, more corporate brands don't. Such as, the 32oz espresso shake, my personal favorite. Second, be familiar with your customers. As a repeat consumer, the ladies at Mountain Espresso know my name and my preferences. This isn’t a make or break requirement for me but I do appreciate the verbal shorthand now and then. Third, always have what the customer wants. Mountain Espresso has never been out of product. This might sound absurd however, I offer this example: I’ve been a regular customer for several years at an espresso shop in Sunnyside, WA, as well. One day they were out of 32oz cups. I went to another shop in nearby Prosser, WA, and never went back to the other one. No hard feelings, just found another source for what I want and another customer relationship developed. And that speaks to the fierce competition in the world of espresso. These smaller shops are as much in competition with each other as the larger chains trying to take their customers. I’m a dedicated customer for sure, but I must balance this with how results oriented I am. Mountain Espresso, so far, has kept the scale tipped towards the results. And don’t worry ladies, the new Starbucks across the street isn’t even a consideration. But I may use...

Brooke, was upset & felt I "took advantage of her kindness" when she gave me an $25 voucher, due to her "feeling bad for my boyfriend and I" (looking for place and coming back to home town) I decided to let her know after my 5th drink through voice-mail (I was not upset in my voice or in general, just letting them know) that I had my tea bags broke or I had tea bits at the bottom but she was very displeased by me letting them know after my 5th time. I have severe anxiety and a very hard time confronting situations, I didn't want to be a burden but she was very hostile and kept at it until I decided to leave. I even told her of my autism and how it's just my brain and she said "so is that up to me to fix that??" In a very rude tone. I have gone here since I was 7-8 years old with my best friend & her dad. I now want nothing to do with this shop. That was one of the rudest experiences I have ever experienced in...

Hands down, this my favorite coffee shop in the entire world! Not only are the drinks always delicious, but the entire staff have consistently made my day better with their warmth and welcoming vibes. I worked at a coffee shop for a few months and could barely handle the morning rush without stressing, but the staff here make it look like a piece of cake! Brooke was the first I connected with and she is easily one of the most kind, curious, and resilient people I’ve had the luck of meeting and I’m proud to call her a friend