BIGGBY COFFEE — Restaurant in Wells Township

Biggby is one of our favorite “Treats” we like to go to. We’re on our way home (9 hour trip) & decided to stop here on our venture. Espresso machine wasn’t working. So we got cold brews. We asked to use a BOGO. Was denied because on Sundays it’s only free shot of espresso or zip. We gave our debit card and biggby card at the window. Was told we had a free drink on the card and out total was less. We asked if we could save our points for a freebie and the lady at the window said she doesn’t believe so but said she’d ask. While the window is still open- she called for two people. Nobody was answering so we told her it’s okay. Someone yelled across the room then and told the lady it’s okay. Leave it. Then walked over and did something to the screen. We paid full price and no points were added for...

Good coffee and food but the place is so poorly run and disorganized it about ruined our morning standing inside waiting for all of 45 minutes for breakfast sandwiches… as the drive through had no problem serving 15 cars in the time we waited. We get it, the customers might have contributed to the problem, but instead of watching the wrong customer repeatedly grabbing other people’s orders and saying nothing. Do your job and ask them to stop. Complete chaos this morning and then an employee acknowledges the problem by telling said customer “well we just started your order, you were grabbing other people’s food.” Oh so you knew what was causing the issue. Don’t stop unless you want to wait an hour for 2...

I can't say I have had a bad experience here. All of the drinks we have had here have been good. They have a very wide selection of drinks that accommodate those with allergies/sensitivities and the staff have all been nice and helpful. I would definately recommend this coffee shop to anyone, even non-coffee drinkers. The only downside would be the drive through. The shop is on the front of a hotel, so the drive through is at the front entrance and to get inside you have to walk through where the cars drive. It hasn't been an issue for us ever, but I could see some people not...