Jack in the Box — Restaurant in Wellton

Went through the drive through and when I got to the window the young man asked if I wanted any sauces with my order.... I responded only catsup....as we were leaving the parking lot someone in the car let me know they didn't put any with the order... when I got back up to the window I let the guy know that I still needed catsup and some napkins also...he left rapidly and returned with catsup....as I sat there waiting....he came back to see what I was waiting for..I felt like I was putting him out as I was asking for napkins again :( how sad... My friend visiting from out of the country.... said to me the attention and service in your country is very poor, you would never get service like this in my country.... And I would at least agree the service here at Jack in the box lacks attention and detail. Order number 721 JIB # 1654 @...

I was in a u-haul truck unable to use the drive-thru service, so I had to go inside. Upon waiting to be helped, I had three employees tell me I'll be right there. 15 minutes later, still no service. However, the drive-thru was pumping along. There was a line forming behind me until they got tired of waiting, and they left. We asked the drive-thru cashier while she was waiting for her order to be completed if she could take our order because we were unable to fit in the drive-thru due to the u-haul truck. She informed us we would have to wait. We told her it had been 20 minutes by then waiting how much longer do we have to wait? She just ignored us. Terrible service by far, even by today's lack of...

Worst Jack in the box I have ever been to. The cook is hidden behind a stainless steel wall. Waited 5 minutes before someone came through the drive through and he noticed me. He took the drive through order and went back behind the wall. I waited another 5 minutes and left with no food.

Update to owner response: I was standing inside at the counter for 5 minutes, your cook took the drive-thru order looked at me and then walked back behind stainless steel wall, where I waited for another 5 minutes and left. Your team needs to work on their response time, greeting the customer, and most of all customer service skills. This is the only one star I've ever given. I will not be...