Jack's Family Restaurant — Restaurant in West Point

This jacks needs a complete overhaul. I don't know what has happened to this location in the last year but it SUCKS. They literally handle one person in the drive thru at a time. They literally take one persons order and let them get to window and take their money and give them their food before they take the order of the next person in line. Why are they not putting in orders back to back? It shouldn't take 20 minutes in a drive thru. (I don't want to hear anything about "no one wants to work anymore", no one wants to work with ppl that are lazy and that's a reflection of management, you're allowing it to happen) They also quit putting seasoning on the French fries. Went to the drive thru last week, ordered two combos, took the girl taking my order two to three minutes to even come to the speaker to take my order, then screwed it up 5 times reading it back and I just told her nevermind and went to Zaxby's. I was the only person in the drive thru. Whoever is the manager there, needs to be fired. What happened to wearing uniforms? Now they just show up like they crawled out of bed. This is the worst jacks in cullman county.

After reading reviews of this same location, y'all aren't doing anything to correct the problems. It's the same problem with every review. No one wants to message you on the tell jacks thing you keep responding with. Based off the reviews, you still don't fix...

I cannot say enough good things about this Jack's. From the customer service to the food to the welcoming atmosphere to how clean it is, every visit has always been perfect.

But there is one act of graciousness that will never be forgotten by nearly 500 people: the day this Jack's location fed nearly 200 folks on less than 10 hours notice. The date is July 22, 2023 and the power is out at Extreme Military Challenge!, with about 200 folks on post in the middle of our 2023 Training Mission. About 150 of those people are children. The Cadre at XMC and the parents of the Challengers will be forever grateful for the help in our time of need.

When faced with the prospect that power may not be restored any time soon, we turned to our local Jack's for help, in the middle of Rock the South, no less. The night manager realized our plight immediately. Within an hour, he had the extra help needed to complete a large order for 0730 in the morning so we could feed our Challengers and Cadre.

To us, this particular location exemplifies the "can do" spirit of the South as well as gracious hospitality! Thank you doesn't begin to cover the...

The so called little girl Ashley is suppose to be a manager and she is nothing but lazy sits in the office won’t take people’s orders I sat there 10 15 minutes she walks by coming out of the office I say we been standing here we’re trying our best in a real low voice I said so sitting there is your best really I asked the other girl who’s manager she said her and pointed at the girl who just said we’re trying our best wow your kidding me right so far from unprofessional being I have worked fast food my whole life and never seen a manager make there employees stop doing drive through to take somebody who been standing there waiting for there order to be took as long as I did so sad truly is and yea she said to the other girl I’m not gonna take there order go take them and she had too stop doing drive though then when I leave my boyfriend said she went straight back to the office sat her butt down yet again making all the others do work and not her. Y’all really need some real managers up in there so sad really is having theses kids run it and at least get one who isn’t so rude and disrespectful and don’t know what...