Dairy Queen Grill & Chill — Restaurant in West Virginia

They don't even deserve a one star rating. I sat in line for 45min finally get to the speaker. There was a sign that said that they were open until 9 mind u it was only 8pm at this time. After 5 more minutes still no service. I called them the lady that answered the phone was very rude to me and told me that because they had low staff they decided to close down at 8 and they had been doing it for a few days now. She also told me it wouldn't have matter if because they had no ice cream. For who ever was the manager should be fired for not putting a sign up let costumers know what is going on. If I owned that store that person would be the first one I would fire. The second one I would fire would be the lady I talked to for the way she talks to people. Horrible costumers service. When I left there were about 10 cars behind me that had no idea either what was going on. I will never go to this place again and I will tell everyone I know what I...

I come here about once a week, and until now, I’ve often wondered why. The customer service has been somewhat ok, but my ice cream is never the same twice. I can order the exact same thing, the exact same way, and it’s different/wrong every time. No matter how specific I am about how I want it made. Tonight was very different though. Everything was made very well. The thing that set this instance apart, though, was the customer service. Jenevieve took our order. We ordered more than we normally do so we had several questions about the menu. She was well educated on it and answered everything we asked, politely and patiently. Then when we got to the window, she was just as kind. She really took her time with us and she was the best example of customer service I’ve had...

Every time I go here I usually tip because I know what it's like working in Fast food and sometimes it's awful due to customers being jerks, short staffed, coworkers being annoying, or you picking up the slack for other's. This location is great and I appreciate every worker there. Only thing is if you go through drive thru ask for to go lids because it's not automatically giving which it really should be but no issue I just ask. They definitely do deserve a raise because some of my order's are big and they are excellent at getting it right, plus we always check before leaving the parking lot to be safe. So glad you've got 100% better than the last location y'all had, definitely can tell the difference! My kid's...