Dunkin' — Restaurant in Westfield

Terrible customer service last week employee was swearing through out the store and got into my face and told me to leave. Will not be returning as an employee let alone a customer. The manager sits in her office all day long for the owners to pay her to sit around must be nice. Got called in on numerous occasions without a choice. One day the manager decided to call me in but offered another employee to give me a ride without even asking them. They said they couldn’t so she made me get an uber. This location is a joke. The employee emaryl constantly talks about how she hates all men she even made me uncomfortable about it cuz I was like well what about me I’m a gay man she’s like idc I still hate all men. I do not recommend working here. Not a safe or comfortable work environment. The owners are great but this locations is by far the worse location. If you go to the Southwick road branch you will be better off. The manager even defended the girl saying oh it’s just girl talk I’m gay doesn’t mean it’s girl talk I don’t hate men either I don’t hate woman and even if I did I don’t go around advertising it...

Ordered donuts & munchkins for myself & my toddler, who loves donuts (just as much as Life itself). Both were as yummy as when I was a little kid, and glazed donuts were still my 1st favorite. The drive thru employee was very friendly. I've actually never had an unpleasant employee at the Tyler St. Location Drive Thru. Can't say the same for the counter, when I can vividly recall a male worker threatening to, "Kill me" just loud enough for me to hear, but no one else. Was I being a total Karen about the level of cream in my coffee? How about a rogue sprinkle touching my bagel? Nope! I'm not the type of person that complains, unless it's a huge deal, and then I'm still apologizing for complaining. I had ordered my cheddar cheese bagel twist toasted w butter, he handed me a bagel twist, just grabbed it off the rack. So I asked him if he would please toast it, and I could have some butter because by the time I got home it would be nasty. So ya, that's where I went too far. I'm just glad I didn't give him a...

Incredibly slow service. Not a single person infront of me inside the store yet something like 7 orders where pulled before mine. You MUST prioritize your customers that walk into the store. This is pathetic. Employees exhausting energy kicking wrappers on the ground instead of putting some motivation into their job.

All i ordered was a single un modified breakfast sandwich and it took for ever.

Also Edit. The food is not edible Bagel is smoked all black. Another waste of money spent at another fast food joint because these people they hire are the worst people and useless. How hard is it to toast a bagel with a pre programmed machine.

As prices continue to sky rocket quality of service is more essential. It's like I tell my guys. If you miss cut 1 sheet of plywood you just cost the company 65$ and you make 25$ a hour. How many mistakes are you going to make in 1 hour. If you cost the company more than you are worth I cant...