Popeyes Louisiana Kitchen — Restaurant in Westminster

If I could give zero or negative stars I would customer service is disgusting and so is the night time manager working tonight June 19th closing shift currently 10:42 just treated us horribly and then tried to say I was aggressive and in the wrong when they asked me to wait 6 mins for biscuits and after 20 mins I went to ask for my food and was told they ran out of Mac n cheeese when I was waiting for biscuits so basically they gave my order away and never even hadn’t the decency to come out and say the wait would be a little long so now after 20 mins go by I go to ask for a refund and they locked the doors down and just ignored me and had me standing there with absolutely zero explanation to what was going on I then finally ask a team member to please go get the manager and he tells me idk and walks away now I’m at the window literally opened it to beg at this point for help I’m still ignored for another 5 mins till this so called manager lady comes and tell me I have to get back in line behind 4 cars to wait for a refund then proceeds to even question if I was charged when her cashier that charged me was standing right there!!!! Then after calling and asking for her name I was then faced with more bs and lies passed on the phone twice just for them to tell me her name is Marissa which guarantee is a lie!!! Popeye manager I hope you see this and take care and teach this lady how to treat customers she needs training or a...

On Saturday evening the 3rd of August I entered the location at beach and hazard I ordered a 2 piece meal Platter The kid behind the counter Told me that there was no mashed potatoes And gravy They ran out And they were not gonna have any for the rest of the weekend So I said how is that possible Well the main office orders for us and they never give us what we need and we run out of things here all the time Is there a store manager I can talk to No I'm sorry They're busy I have been going to KFC for over 40 years I am 52 years old And have never been told once that they ever ran out of mashed potatoes and gravy Numerous KF c's all over the southland Los Angeles and San Bernardino I told the young man that this was absolutely absurd Sorry we don't have any dude What kind Company Is popeye's running The main office orders for the stores What is the manager at the location do What is the district manager do Nothing about it So if you wanna go to this location. I suggest you stop by the KFC at brookhurst in westminister 1st in order your mashed potatoes Otherwise you...

I ordered the #2 platter which the menu says: Includes 2 regular sides, biscuit, regular drink

I didn’t have a biscuit in my to go bag so I told them and the employees acted like a biscuit isn’t included. They finally agreed to “make an exception” for me and gave it to me but I don’t understand what’s going on.

I pointed at the menu and asked, “Does that not say it includes a biscuit?” to which the employee looked blankly at the text and replied, “I understand.”

I don’t think you did understand because you were giving me attitude. Like bruh if you ordered a Costco hotdog and drink wouldn’t you be annoyed if there was no drink? I’m not even mad at you just fill the order!!!!

Im not trying to give you guys a hard time but I paid for what was on the menu, I didn’t pay for a mystery box.

If the biscuit isn’t part of the deal then why is on the menu included as part of the price?

Either fix the menu or honor what’s on there; Don’t put it on me for not knowing that the menu is apparently liable to change according to the whim of the employees...