Caffe Gourmet — Restaurant in Weston

Hello. It was a disaster. We were treated poorly and way over charged. The cashier only offered us a 10% employee discount for the errors they made and extra charges the waitress did not communicate to us. We ordered 2 omelets which show 3 toppings included. Only avocado showed on the plate we thought that the green avacado was just like a dressing on the plate The mozzarella, onions,tomato were put in the eggs so we only should have paid 1 topping. We were billed for each topping. We asked for 2 coffees. My friend had a late and we knew we would pay for the extra. Mine was American coffee, Splenda, and warm milk. I asked later for just a little more coffee as I had milk left. I was charged for a fully prepared new milk..not hot as they added cold milk. Shots were charged for the coffees that were never asked for. The waitress couldn't speak English, had difficulty taking our order, did not know what silverware us. We had to gesture and got plastic. Bill came to 48.00. I was furious. This was bogus ordering and service. Cashier only took off 10% employee discount. I paid with my VISA and never knew you charge 3% surcharge. Lack of comprehension from both waitresses so order was itemized wrong. I was treated poorly. I drove over 40 miles from Cutler Bay to meet a friend driving from Boca. I am pre-diabetic and had to order what we did. No keto friendly bread was available and no fresh fruit as a side to have. Lack of communication. Poor attendants and no manag red ment support to deduct all the included toppings we were individually assessed..All he said we will take better care of you on your next time. I expect to be reimbursed. I have my receipt. This is a high classed restaurant but sneaky charges and expect people just to pay and accept. Thank you for your help and rectifying this horrible experience. It came to average 24 00 each for 2 omelets and 3 coffees. I arrived at 1030 and my friend came about 1130. It was our first time eating there that my friend chose that was in Weston.

I received your response . I want an adjustment on the bill. Your staff were not able to understand what we wanted. We added 1 topping. Ore each only. Never was a check itemized at the table. We expected to pay 30.00 and got handed at the register a receipt for 48.00. It should have been rough to the table your 2 waitresses could not communicate and we asked questions,the main lady who took our order could only show an omelets from your book with Avacado purreed shown on the plate she shown it comes from 3 toppings so we never were there before and were not explained. My friend soeaks no Spanish and mine was very limited so the order with coffees did not come our right. I wouldnt have asked for a little more coffee and just add my keftover heated. Ilk she had brought me and not given a full made coffee with sugar, not splenda, as i am pre-diabetic. The tab should have been adjusted properly. Not getting handed a printout receipt in front of a line of customers and put in an embarrassing uncomfortable situation. We would have gone elsewhere. I wanted scrambled eggs with just cheese and onion and she showed the omelette and quoted 10.99. No silverware, no water refills, spoke to us and ny friend said this is crazy. No comprehension of what we wanted and got ordered extra coffees,shots, and humiliation. Never came back to the table and like any restaurant bring you an itemized check so my friend and I wouldve summoned the manager or ordered from a bilingual person. I don't want an excuse or next time. I want this order tab rectified . Small business or not..I never experienced food and beverages charged like this. We drove all the way up to almost Everglades parkway. I wanted a simple breakfast . Am pre-diabetic. Cant eat arepas and sandwiches so I ordered eggs. Pictures in the book plus menu were hard to read and understand with some ingredients and selections not in full English..If you are a professional and kind owner,you would offer to take care of ys veing we are senior citizens and not serviced...

BEWARE: They Charge More Than the Menu Plus charge you Undisclosed Fees!!!!!!

I went here for breakfast and was completely shocked by how misleading and outrageous the pricing and charges were. The menu prices are not the prices you actually get charged. For example, the avocado toast was clearly listed on the menu at $9.99 (with an egg add-on for $1.40). But when the bill came, the toast was suddenly $10.40 and the egg add-on almost $2.00. The breakfast sandwich was listed as $15.99, but again, the charge was about $16.40. That’s not a small rounding difference, that’s blatant overcharging. The owner says she changes the prices weekly and quote, “I don’t have time to update the menu.” The egg sandwich was small and came with no sides. Prices don’t match the plate size. When the owner was asked her reply is similar to many of her review replies, “this is the first time anybody has ever complained about the price and portion size.” Really? It didn’t stop there. I ordered a simple cappuccino. They asked me: normal cappuccino? I said: yes normal. Well… they quietly charged me for an extra shot of coffee, almost $2 more, which is absurd. A normal cappuccino should be what’s listed on the menu, not a trick to add hidden charges. Then the owner said that “it is like at Starbucks, their normal cappuccino has two shots of coffee”. But then they charge you extra for a shot you’re not even aware of!!!, and guess what, I don’t even go to Starbucks, so I couldn’t even understand the comparison. On top of the inflated menu vs. receipt pricing, they tack on a 10% “service fee” without disclosing it upfront!!!. Mind you, this is a place where you walk up to the counter to order and there are no waiters, no table service. And yet they still expect you to leave an additional tip (which I did, 10%). So in effect, you’re double-tipping on top of prices that are already inflated, BUT When I asked about this, the owner brushed it off, saying “no one else has complained” and this is similar to J Alexander’s Steakhouse practices, a completely ridiculous comparison, since those establishments are high end restaurants that don’t misrepresent menu prices or charge hidden fees like this. To make it worse, the owner admitted that the service fee doesn’t even go to the staff, but is just an extra charge for “providing a restaurant meal.” She then continued: What do you expect from me? To put a sign somewhere?”ABSOLUTELY YES! This are all illegal and misleading practices!!! In the end, we paid $8–$10 more than we should have, all because of false advertising, hidden charges, and a very dismissive attitude from the owner. When we complained, she removed the “service charge”, crossed it off from our invoice and wrote “Gift”. Seriously!?!? Final thoughts: This place operates on misleading pricing and deceptive practices. What you see on the menu is notwhat you will be charged. Between the inflated food prices, the sneaky upcharge, the undisclosed 10% service fee, and the expectation of an additional tip, it felt like a complete scam.

As an attorney, I can’t help but wonder how many thousands of customers have come to this place and unknowingly paid prices higher than those posted on the menu. Most people don’t scrutinize their receipts, which means they’re being overcharged, and effectively scammed, every single time they visit this place.

Save yourself the frustration and go somewhere transparent and honest. When discussed with the owner she said and I quote, “this is not a South American socialist country, this is capitalism”!?!? Can someone please...

If you are in the Ft. Lauderdale area, you have to try this place! We were going to Sawgrass Recreation Park for an airboat tour and happened to Google food near me. This place knocked it out of the park. Fresh food, organic vegetables & chicken, grass fed beef. We weren’t looking for that specifically when searching. The food on the menu is the owners recipes, the daughter was running the front, btw the nicest, sweetest young lady. She said the lemon poppyseed cake was her grandmothers recipe. This is a family run business that takes pride in EVERYTHING they do and it is obvious! If I could give 100 stars I would!! Go support this business you will not be disappointed! I can’t believe people are not lined up out the door!! This is my first time to Ft. Lauderdale and I live in Southwest Michigan, we have amazing fresh fruits and vegetables in the summer but this is literally the best lunch spot I’ve been to in my 50 years and I’ve traveled all over the U.S.!! Great job to this family…they are living the American dream. May you continue to grow and...