Blue Orchid Chinese Cuisine — Restaurant in Westwood

Order issues. Ordered Chow Mein but they don’t serve this noodle dish with noodles. Fine they swapped it out for a noodle dish. Didn’t receive the general gau chicken we ordered so they made it for us but it was soggy and cold when I picked it up? They made me bring back the dishes that were wrong and I wanted to make sure they were going to throw out the food because we opened it and people tried a bite before realizing the order was wrong. The front desk put it down in front of her and said they would “take care of it” instead of directly throwing it in the trash! I told her we all were sick and it needs to be thrown out. But she still didn’t toss it. And with that, my family will never order from there again. Are they reserving the food? So gross. On top of all of this, the food was...

Customer service, zero stars.Customer service, zero stars. Waited more than 2 hours for delivery due to restaurant staff giving the driver incorrect phone number. The delivery driver was not familiar with the neighborhood. When I called ​the restaurant to ​try to get the issue resolved the person would not stop talking/yelling so that I could get a word in. Claimed I didn't answer their calls and blamed me, which was not my fault, my number was correctly entered with my online order. I "was" a regular customer, at least 1 or two orders a month, always tipped 20-22%. I work with the public and I know how challenging it can be, but to be treated like I was is not acceptable. Did get the food finally, no discount, cold food at full price, and for what it's...

Hello, this is my honest review of this restaurant: Food: The dishes was great; I just thought of it as a little greasy, but you can always request less oil. Overall this restaurant is very flexible when it comes to modifications such as allergies and etc. If you ever dine in, the way they plate up the food is very beautiful and appetizing. (I like the kung pao chicken here a lot.) Service: The people are very nice, they treated me with a lot of respect. In general this restaurant is a good find and if you ever want to a fast grub, this is the place. Whats cool about Blue Orchid is that they are pretty quick and I have received my food in the span of 5 minutes. In addition their single order of dishes like the general gaos chicken can easily...