Dairy Queen — Restaurant in Wheeling

The mgr took our order tonight when we walked in. I told her I needed "4 Pup cones and since they're not with me just charge it under whatever you have to". After ringing up the rest of our order her nasty attitude shined bright! Your dogs aren't with you so I'll have to charge for 4 kids cones (it was in the WAY she said it). "Yes, ma'am I already stated that whatever you had to charge for was fine, but they're for my dogs"... it came to like $9 something for them not counting our meals, that's not the problem, it was all in the delivery - to top it off she left the paper on the cones and put them in a sundae cup which made it impossible to get paper off w/out being a COMPLETE MESS! Then when I pointed out that my "cup cake" had been melted in several layers after only taking ONE bite and it tasted HORRENDOUSLY freezer burnt- I asked to switch with the ONLY cup that wasn't melted in 3 layers at 3 different times. The only reason I didn't pick it first is bc it was BARELY a THIRD of the way it should have been full... I understand that sometimes you get busy and have to stop doing a project, but for the love that's all holy PUT IT BACK IN THE FREEZER until you can finish making it (PROPERLY)!!!! I worked at a Dairy Queen 20 years ago... I KNOW how/what they SHOULD look/taste like bc of that AND that's the only cold/frozen treat I usually get ANY DQ, besides the dipped cones... and after watching them handling money and doing a multitude of tasks w/out washing hands -needless to say I WON'T be getting anything "dipped" in the near future! Lmbo! 🙄 DQ Fan ppl- the link you posted is broken, or maybe you need to remove the "." After the "a" ......

Do you enjoy having missing food from your order? Or maybe having something substituted in your order without being told? What about terrible service? Well if you enjoy any or all of these things then this is the Dairy Queen for you. I have been to this dairy queen at least 10+ times in the past year due to it being in close proximity to wheeling middle school and my home. In the 10+ time that I have been there I can’t recall a single time that I left this dairy queen and been satisfied with that fact that I chose to eat there. Every time I go there I have to check every item in the bag to ensure that I get everything that I paid for. Many times multiple items are missing. Tonight will have been the last straw. I’m tired of giving this place one more shot and frankly wasting my money. I’ve had entire meals missing from my order and when brought to the staffs attention I get a look of confusing. I’ve had to argue with the staff there to get the food that I paid for because the “online order wasn’t in their system”. Time and time again this place has disappointed me and my family with incompetence. Needless to say I will no longer be visiting this location out of convenience. I will drive the extra time to go to...

I visited this location with my sister after leaving the funeral home and discussing burial options for our father. When we got to the speaker we told them we needed a minute to look over the menu. We were talking about the options and an employee came over the speaker and very rudely and unprofessionally told us to “Stop talking and order. Look at the line behind you.” When my sister asked them to repeat what they said there was silence and then finally another employee answered and told us to go ahead with our order. When we got to the window the employee slammed it open, told us the total, snatched the card out of my sister’s hand, gave it back, and walked away. The employee who handed our food out was kind. I don’t know who the rude employee was as I didn’t see a name tag, but if that’s the kind of people you have representing your company you can probably expect a...