Subway — Restaurant in Whitesburg

My first experience with the store was not the best. I work right next door and I ordered at 9:00 to pick up at 9:15 but when I showed up the store was closed. But surely the order got canceled right? Well my bank notated that it had already withdrawn the money and that's was that. Without a way to contact anyone at the store itself I contacted corporate to see if they could cancel my order. I understand sometimes Something's Happened but Subway really needs to work on their online system so that when the store is no longer open it cannot accept an order. I guess the manager got an email from corporate and messaged me directly through my email to tell me that I was not charged. I got my refund and I get these things take time but there was no need to email me and say that I was not charged when in fact my bank said I was. So yeah not the best interaction for the first time ever...

Well, I don't like writing bad reviews. I try to always be half full. However, they let me down. I asked to a 33 (sweet onion chicken thing) and as the person was prepping a sandwich, I thought she was making a call-in or online or app order and she was asking questions about my meal, the wrong one. To shorten all this down... I got the wrong sandwich and the wrong size and had to pay the extra price for the wrong sandwich and the wrong size. It's like this.... if I, the employee, mess up, the consumer/customer does not pay for my mistakes. So, I won't be going back to...

Went in today April 3, a woman with a shirt saying “spicy” didn’t catch her name, made me a spicy Italian sub. The whole time she was slamming things & looked angry, and then proceeded to squish my cookie & charged me for a bmt sub instead which is more expensive. She didn’t say hello goodbye or anything and didn’t treat me with any decency I would expect from a Subway. Never going back there, there’s...