The Sweet Spot Cafe — Restaurant in Whitewater

I used to come here 2-3x per week for the past 2-3 years because their food was so good and the quality was excellent. However, in recent months I've noticed that the food quality has majorly declined unfortunately. They changed their menu which seems more restrictive. Today I ordered a BLT and side salad...originally asked for the BLT on a croissant but was told they no longer have them on croissants so I then asked for a half BLT on wheat and was told they no longer do half sandwiches. I then said ok, I'll take a full BLT on wheat but please make sure the bacon is crispy because rubbery bacon is so disgusting and what do I get?.....an extremely skimpy BLT with almost raw bacon that was so rubbery I couldn't even eat it. I didn't have time to go back as I had to return to work so I unfortunately only ate part of the full sandwich with all the bacon off (so I only ate wheat bread with mayo, lettuce and tomato sandwich...gross. Anyways....I ordered a side salad with extra dressing....they forgot the dressings completely and thankfully I noticed that when I got to my car so I had to go back in. Anyways, long story short....I paid $13.00 for basically a small side salad in which I had to take out half of the lettuce because it was rotten and going bad. Needless to say, I'm extremely disappointed and don't think I'll be returning which is unfortunate because I used to really love coming here for lunch. I also wish they did the broccoli and cheese soup during the week....they have the BEST broccoli and cheese soup but apparently they only offer that on Saturday for all the college kids since it's so popular which sucks for those of us who work in Whitewater M-F as we...

Hi Sweetspot team,

I usually have no problems ordering from you and have always appreciated your service, but I wanted to share that I was very upset with how things went today.

I placed an online order that included a breakfast burrito (with added onions and extras, which made it more expensive—and I was totally fine with that), a breakfast sandwich, and two hot coffees. My order was scheduled to be ready by 12:40, which I had timed carefully around an appointment.

However, the order wasn’t ready until 12:50, making me late. When I asked about the breakfast burrito, I was told you aren’t offering them anymore. I was pretty surprised and disappointed—there was no communication beforehand, and the option was still live on your website when I ordered. If certain items are no longer available, the website should reflect that, or customers should be notified earlier—not at pickup.

Instead of a refund, I was handed an “oops” card for a free sandwich. I understand policies can be strict, but this didn’t feel like a fair resolution for the inconvenience and extra cost of the unavailable item.

I hope this feedback helps improve communication and transparency moving forward. I really do like your spot and would love to continue supporting it, but today’s experience was frustrating and...

This place seems to be sadly mismanaged. Came in with my family at the end of the day for an iced coffee and some bakery items. There was a single young lady working the counter. We placed our order and I went to use the restroom while we waited for the coffee (bakery items were retrieved from the freezer.) Opened the bathroom door to see a foul sight of an overflowing toilet and filthy room. Told the barista that the bathroom was out of order which set her grumbling to herself. Two other customers came in and she helped them while we still stood there waiting on the one iced coffee we ordered. After attempting to be patient for several minutes I reminded her that we were waiting for our beverage to which she replied, “She was just about to make it.” Making the drink took all of three seconds and in my opinion should have been done before helping other customers as they walked in. I don’t necessarily blame the young lady who works there who seemed to be overwhelmed, but whomever owns or manages this establishment should consider having more than one staff member present to be able to handle the flow of customers and other issues (bathroom) should they arise. Will not be visiting this...