Sonic Drive-In — Restaurant in Wichita Falls

I placed an order online at 8:07pm. My husband headed to the restaurant immediately after placing the order and I live less than 5 minutes away. He got there, the carhop brought out a portion of the order and then informed him that the footlong chili cheese coney we had ordered would not have any chili on it. He asked to replace it with a bacon egg an cheese toaster instead, to which they said would not be a problem. He waited for about 30 minutes and it still had not been brought out, my 9 month old baby is hysterical in the car at this point. He had watched multiple cars pull up and get their food and leave, watched people in regular clothes and even a toddler going in and out of the restaurant. He pushed the red button to ask about the food and was told "they had to get other people orders out first" 2 more cars pull in, get food and leave. He is still waiting, baby is still crying. At this point he calls me unsure of what to do. I can hear my child screaming, so at this point I'm upset and tell him I will try to call the store and find out what's going on. I called 16 times, not one answer. A man in regular clothes finally comes up to the car and asks my husband if he ordered anything. This man then walks into the kitchen yelling. Finally at 9:16pm my husband received the toaster sandwich he had been waiting on. However, due to food safety laws the rest of our food is no longer edible. Not one explanation, apology, offer to remake the food (not that he could wait any longer anyways considering our child has now been screaming for an hour and he needs to get her home), a refund or ANYTHING. So now I've spent $20.10 on food and wasted an hour to only be able to eat 1 toaster sandwich between 3 adults. I submitted a complaint on the website and to the manager, Courtney, sent her a picture of my reciept and my call log. Neither one of my complaints...

I went back to give this sonic a 2nd chance I ordered a oreo blast and a chocolate chunk brownie blast the waitress was rude could tell she didn't want to be there, she never said thank you have a good evening nothing. There was was shavings of chocolate and no brownie chunks or even a taste of brownie. I asked to speak to the manager a black woman came out I could tell right off the bat she wasn't going to help me at all. When she got to the window she asked what the problem was I told her we didn't get what we ordered and she asked what was wrong with it I said there's no chocolate or no brownie she informed us that the mixer mixes it up so fine that you won't be able to taste it or see it. I politely asked for the district manager's number she told me she didn't have it, I've been in retail over 25 yrs and I know that number is available she just didn't want to give it to me. What happened to the customer is always right even if they are wrong. She told us to a have a good day and walked back...

So I travel through Seymour several times a month and on my way through town I usually stop and get drinks and snacks at sonic or another restaurant. Today I decided to stop at sonic. We'll I accidentally ordered a coke zero instead of a regular coke. I soon noticed my mistake on my apps receipt. I went and knocked on the door and explained this to the car hop and she said, no problem we can take care of it. Then five minutes later my order is brought out and she tells me that management said no we can't fix the mistake you will just have to take it, but yes you can order an additional coke. 3.29 for a coke I declined and told her that I would just not return here. A decent manager could have corrected this. Customer service is gone. As a man of my word, yes I will not return. Do...